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Gazelle.com Customer FAQ

Top Answers & How-to Guides

What is Gazelle.com's Phone Number?

The question we are asked most often is about how to talk to Gazelle.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Gazelle.com Customer Questions

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Order Issues

What Do I Do If My Order Was Cancelled by Gazelle.com?

A cancelled order doesn't have to be a mystery. Customer care can answer questions and determine why your order was cancelled....
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How do I track my order?

To track an order with Gazelle.com, customers should check their confirmation email for a tracking link or number. They can...
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What should I do if I receive a defective product?

If a customer receives a defective product from Gazelle.com, they should first assess and document the issue with photographs....
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Can I change or cancel my order after it has been placed?

The ability to change or cancel an order at Gazelle.com depends on its status. Modifications may be possible if the order is...
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Products and Trade-In

How do I reset my password?

To reset a password on Gazelle.com, visit the login page and click on "Forgot Password?" Enter your email to receive...
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Are Gazelle.com products new or used?

Gazelle.com mainly sells used electronics that have been previously owned and carefully inspected. They offer a variety of...
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Do you offer trade-in options for devices?

Gazelle.com provides trade-in options for various devices, including smartphones and laptops. Customers can start by selecting...
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Payments and Returns

What payment methods do you accept?

Gazelle.com provides various payment methods for selling or trading devices, including direct bank transfers, checks, and...
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What is your return policy?

Gazelle.com offers a return policy that allows customers thirty days from delivery to return items if they are in original...
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Do you offer warranty for the products?

Gazelle.com does not offer warranties on products but provides detailed descriptions of used electronics that outline their...
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Shipping and Delivery

How long does shipping take?

Shipping times at Gazelle.com depend on the chosen method, location, and season. Standard shipping usually takes three to five...
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Do you offer international shipping?

Gazelle.com is primarily focused on the U.S. market and does not typically provide international shipping services. For updates...
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We look to the Gazelle.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gazelle.com issues reported to GetHuman
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