What should I do if I receive a wrong item?

Receiving the wrong item can certainly be frustrating. In such cases, it is important to take a few appropriate steps to resolve the issue. First, the customer should carefully review the order confirmation and packing slip to ensure that the item received does not match what was originally requested. This helps in verifying that a mistake occurred during the shipping process. The next step is to look for information regarding returns or exchanges on the current web page. Fye.com generally provides guidance on how to handle these situations, including instructions on how to initiate a return. If an online account was created, the customer can also check the order history for any pertinent details. Lastly, contacting customer service may be necessary to facilitate the exchange or return process. Customers should anticipate the possibility of providing order information, as well as details about the incorrect item received. Fye.com typically aims to assist customers promptly in resolving such matters, ensuring a satisfactory experience.