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Freejewelry.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Freejewelry.com Customer Service?

The question we are asked most often is about how to talk to Freejewelry.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What should I do if I forget my account password?

To reset a forgotten password on Freejewelry.com, users should click the "Forgot Password" link on the login page and enter...
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Recent Freejewelry.com Customer Questions

Help me with my Freejewelry.com customer service issue

Ordering and Payment

How do I place an order?

Placing an order on Freejewelry.com involves browsing their jewelry selection, adding items to your cart, and completing...
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How do I apply a promo code to my order?

To use a promo code on Freejewelry.com, first add items to your cart and proceed to checkout. Look for the "Promo Code"...
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What payment methods do you accept?

Freejewelry.com usually accepts various payment methods, including major credit cards and online payment systems. Customers are...
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Can I cancel or change my order after it has been placed?

The ability to cancel or modify an order at Freejewelry.com depends on factors like order status and specific site policies....
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Jewelry Care and Personalization

How do I clean and care for my jewelry?

Taking care of your jewelry ensures its beauty and longevity. Different materials require specific cleaning methods. For...
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Can I personalize or engrave jewelry pieces?

Many customers inquire about the ability to personalize or engrave jewelry from Freejewelry.com. While personalization adds...
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What materials are used in your jewelry?

Freejewelry.com uses a range of materials like sterling silver, gold plating, stainless steel, and various gemstones in their...
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Shipping and Delivery

Do you offer international shipping?

Freejewelry.com generally shares information about international shipping on their website. It is important to refer to the...
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Can I track my order?

Freejewelry.com usually allows customers to track their orders, providing tracking information via the order confirmation email...
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What is the estimated delivery time for my order?

Delivery times from Freejewelry.com depend on factors like item type, chosen shipping method, and recipient location. Standard...
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How do I know if my order has been shipped?

To check if your order from Freejewelry.com has shipped, look for a shipping confirmation email, which usually contains...
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Returns and Warranties

What is your return policy?

Freejewelry.com has a return policy that allows customers to return items within a specified timeframe for a refund or...
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What is the warranty on your jewelry?

Freejewelry.com typically provides a warranty on their jewelry, which varies by item and manufacturer, covering craftsmanship...
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Can I return custom-made jewelry?

Returning custom-made jewelry can be challenging as most retailers, including Freejewelry.com, often do not accept returns on...
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Do you offer a lifetime warranty on your jewelry?

Freejewelry.com does not specifically indicate a lifetime warranty on their jewelry. Warranty terms can vary, so reviewing the...
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Extras and Promotions

Do you offer gift wrapping services?

Freejewelry.com does not clearly state whether gift wrapping is available. Generally, many jewelry stores may offer this during...
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Do you offer wholesale or bulk pricing?

Freejewelry.com is primarily geared toward individual customers and does not specialize in wholesale or bulk pricing. They...
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Are there any seasonal sales or clearance events?

Freejewelry.com hosts seasonal sales and clearance events throughout the year, particularly during major holidays and special...
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What should I do if I forget my account password?

To reset a forgotten password on Freejewelry.com, users should click the "Forgot Password" link on the login page and enter...
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Jewelry Care and Information

Do you provide a certificate of authenticity for your jewelry?

Freejewelry.com generally does not offer certificates of authenticity, focusing more on free jewelry gifts and promotions...
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How do I choose the right size for rings or bracelets?

To select the proper size for rings or bracelets, accurately measure your finger or wrist using string or paper, then refer to...
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