What is your return policy?

Our return policy at FragranceX.com is designed to ensure customer satisfaction. If, for any reason, you are not completely happy with your purchase, you may return it within 30 days of receipt. We accept returns of all unopened and unused products in their original packaging. However, due to hygiene reasons, we cannot accept returns of opened or used fragrances. To initiate a return, simply contact our customer service team, who will guide you through the process. Please note that return shipping costs are non-refundable, except in cases where the return is due to an error on our part. Once we receive and inspect the returned items, we will issue a refund via your original payment method, usually within 7-10 business days. Your satisfaction is important to us, and we strive to make the return process as hassle-free as possible.