What if I receive a damaged or defective product?

If you receive a damaged or defective product from FragranceX.com, we apologize for the inconvenience caused. We prioritize customer satisfaction and will gladly assist you in resolving the issue. Please notify our customer service team within 48 hours of receiving the product, providing details of the damage or defect. To expedite the process, it is advisable to include photographs illustrating the issue. Our team will assess the situation promptly and provide you with further instructions. Depending on the circumstances, we may offer a replacement, exchange, store credit, or a full refund. We aim to make the return or exchange process as seamless as possible, ensuring your utmost satisfaction with our products.