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FiveStars.com Customer FAQ

Top Answers & How-to Guides

What is FiveStars.com's Phone Number?

The question we are asked most often is about how to talk to FiveStars.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a cost to join FiveStars?

Joining FiveStars is usually free for customers. The program allows users to earn rewards and points at participating...

Can I transfer my FiveStars points to another person's account?

FiveStars points are generally non-transferable to other accounts to uphold the program's integrity. Although some merchants...
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Recent FiveStars.com Customer Questions

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Functionality

How does FiveStars work?

FiveStars is a loyalty program that rewards customers for frequent purchases at participating businesses. Customers earn points...
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What are the benefits of using FiveStars?

The FiveStars program offers multiple benefits, including earning rewards points with purchases, improving customer loyalty,...
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Can I use FiveStars at any participating store?

The FiveStars loyalty program is available at participating stores that have joined the network. Users should verify specific...
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What if I don't have my phone with me when I want to earn or redeem points?

If a customer does not have their phone when trying to earn or redeem FiveStars points, they can still use a physical or...
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Can I use FiveStars without downloading the app?

Yes, FiveStars can be used through its web platform without downloading the app. Users can manage rewards and track points...
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Account Management

Is there a cost to join FiveStars?

Joining FiveStars is usually free for customers. The program allows users to earn rewards and points at participating...
Read more

Can I transfer my FiveStars points to another person's account?

FiveStars points are generally non-transferable to other accounts to uphold the program's integrity. Although some merchants...
Read more

How can I check my current points balance on FiveStars?

To find your current points balance on FiveStars, you can log into the app or website. The app displays your points and...
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What do I do if I forgot my password for the FiveStars app?

If a user forgets their password for the FiveStars app, they should use the password recovery option in the app, entering their...
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How can I update my profile information on FiveStars?

To update profile information on FiveStars, users should log into their account via the app or website, navigate to their...
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Program Participation

Are there any limitations on earning points based on purchase categories?

FiveStars.com has a points-earning system that may have limitations based on purchase categories, affecting how many points can...
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What happens if a store is no longer participating in the FiveStars program?

When a store exits the FiveStars program, customers might lose their accumulated points and rewards linked to that store. It is...
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How can I provide feedback or suggestions to improve FiveStars?

Users can share feedback about FiveStars through the official Feedback section on their website, feedback forms at certain...
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We look to the FiveStars.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
FiveStars.com issues reported to GetHuman

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