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Fisher-Price Customer FAQ

Top Answers & How-to Guides

What is Fisher-Price's Phone Number?

The question we are asked most often is about how to talk to Fisher-Price customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Fisher-Price customer service, get an answer now.

Recent Fisher-Price Customer Questions

Missing screws, stickers, and instructions

We're sorry to hear that you're missing parts for your Fisher-Price product. In the event that screws, stickers, or instructions are missing from your purchase, we recommend getting in touch with the retailer where the item was purchased. They are often able to provide the missing parts. Otherwise, Fisher-Price does supply replacement parts for some products. Visit the Fisher-Price website, look for the 'Parts & Instructions' section, enter your product number or description, and check if the parts you need are available. Please note that some parts may not be replaceable depending on the product's design and availability.
Asked Mar 31, 2024 6:22 PM

Help me with my Fisher-Price customer service issue

Returns and Exchanges

How Do I Return a Product to Fisher-Price?

This article discusses the various ways customers can return items to Fisher Price. It shares the process needed to make an...

What should I do if I receive a damaged or defective product?

If a customer receives a faulty Fisher-Price product, they should act quickly. Reviewing packaging for return instructions is...

What is Fisher-Price's return policy?

Fisher-Price maintains a consumer-friendly return policy, generally allowing refunds or exchanges within thirty to ninety days...

Can I exchange a product I purchased from Fisher-Price?

Fisher-Price's exchange policies can differ based on where and how a product was bought. Typically, items should be in original...

What is the return policy for products purchased on Fisher-Price.com?

Fisher-Price permits returns of products bought on their website within 30 days of delivery, provided items are unused and in...

What if I receive a damaged or defective product from Fisher-Price.com?

If a customer receives a damaged or defective Fisher-Price product, they should inspect it thoroughly, refer to any return...

Product Information

How long is the warranty on Fisher-Price products?

Fisher-Price generally provides a one-year limited warranty from the purchase date for their products, covering manufacturing...

Do Fisher-Price products have any safety certifications?

Fisher-Price prioritizes safety and quality, ensuring their products meet stringent safety standards like ASTM and CPSC. They...

What age group is Fisher-Price.com designed for?

Fisher-Price.com focuses on infants and toddlers up to five years old, offering educational toys that promote developmental...

What is the warranty period for Fisher-Price products?

Fisher-Price typically provides a one-year limited warranty covering defects in material or workmanship. However, warranty...

Are there any safety guidelines I should be aware of when using Fisher-Price toys?

When using Fisher-Price toys, caregivers should supervise children at all times, follow age recommendations, inspect toys for...

What is Fisher-Price's policy regarding product recalls?

Fisher-Price has a thorough policy for product recalls focused on ensuring consumer safety. They promptly investigate potential...

Are Fisher-Price toys suitable for infants?

Fisher-Price designs toys specifically for infants, ensuring safety and promoting sensory development. Their products include...

What are the safety standards for Fisher-Price products?

Fisher-Price prioritizes child safety by following strict standards set by safety organizations in the United States and...

How can I find replacement parts for Fisher-Price products?

To find replacement parts for Fisher-Price products, users should check the company's official website for a dedicated section...

Ordering and Payment

What payment methods does Fisher-Price accept?

Fisher-Price typically accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as digital...

Can I cancel my order from Fisher-Price?

Cancellation policies differ based on where the order was placed; generally, you can cancel if it has not shipped yet. For...

Are there any restrictions on international shipping?

International shipping from Fisher-Price may have specific restrictions based on product types, destination countries, and...

Can I track my order after purchasing from Fisher-Price.com?

Yes, after purchasing from Fisher-Price.com, customers can track their orders. A confirmation email with a tracking number is...

What payment methods are accepted on Fisher-Price.com?

Fisher-Price.com generally accepts major credit cards like Visa, MasterCard, American Express, and Discover, as well as PayPal....

Do you offer international shipping?

Fisher-Price does not provide direct international shipping, and options can vary by country and retailer. Customers may find...

Are there any discounts or promotions currently available on Fisher-Price.com?

Fisher-Price frequently offers various promotions, including product sales and special bundles, which can change seasonally. It...

Is gift wrapping available for purchases on Fisher-Price.com?

Fisher-Price typically does not provide gift wrapping for purchases made online, and items arrive in standard packaging....

Customer Loyalty and Privacy

What is Fisher-Price's privacy policy?

Fisher-Price has a comprehensive privacy policy that focuses on protecting personal information, especially for children. It...

Can I purchase Fisher-Price products from authorized retailers?

Yes, Fisher-Price products can be bought from various authorized retailers, including department stores and online sites....

Is there a customer loyalty program for Fisher-Price?

Currently, Fisher-Price does not have a widely recognized loyalty program, but they do offer promotions and discounts on their...
We look to the Fisher-Price issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Fisher-Price issues reported to GetHuman
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