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FingerTec USA Customer FAQ

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Compatibility and Integration

Can FingerTec devices be connected to a computer?

FingerTec devices can connect to computers via USB, TCP/IP, or Wi-Fi, allowing data transfers and management of attendance...
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Is it possible to integrate FingerTec devices with existing access control systems?

Integration of FingerTec devices with current access control systems is possible, thanks to their open architecture. This...
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Are FingerTec devices compatible with different time and attendance software?

FingerTec devices are designed to work with a variety of time and attendance software, allowing for flexible integration into...
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Can multiple FingerTec devices be connected to a single system?

FingerTec devices can be linked to a single system, enabling effective management of attendance across various locations. The...
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Are FingerTec devices compatible with different operating systems?

FingerTec devices are versatile and generally work with Windows, and some models support macOS and Linux. Compatibility may...
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Biometric Technology

What types of authentication methods do FingerTec devices support?

FingerTec devices provide multiple authentication methods including fingerprint recognition, facial recognition, and card...
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What is the accuracy of FingerTec fingerprint recognition?

FingerTec systems are recognized for their high accuracy in fingerprint recognition, with a False Acceptance Rate of under...
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What types of biometric data can FingerTec devices collect?

FingerTec devices primarily collect biometric data such as fingerprints for authentication, along with facial recognition for...
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Device Features

Do FingerTec devices come with warranty?

FingerTec devices generally include a warranty that varies by model and location, covering manufacturing defects but typically...
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What is the expected lifespan of FingerTec devices?

FingerTec devices' lifespan typically ranges from five to ten years or longer, depending on usage, environment, and...
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Can FingerTec devices be used in outdoor environments?

FingerTec devices can be utilized outdoors, as many models are weatherproof and suitable for various conditions. It is wise to...
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Do FingerTec devices have built-in battery backup?

FingerTec devices generally do not include built-in battery backups in all models. Some are power efficient and can use...
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Management and Support

What is the installation process for FingerTec devices?

The installation of FingerTec devices involves locating a suitable spot, securely mounting the device, connecting it to power...
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Is there a mobile app available for managing FingerTec devices?

FingerTec has a mobile app called TCMS V3 Mobile that allows for managing devices effectively. This app facilitates monitoring...
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Are there training resources available for using FingerTec devices?

FingerTec provides various training resources, including comprehensive manuals, online tutorials, video guides, and webinars to...
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