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Exelon Energy Customer FAQ

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What is Exelon Energy's Phone Number?

The question we are asked most often is about how to talk to Exelon Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Exelon Energy Customer Questions

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Services Offered

What services does Excelon Energy provide?

Exelon Energy delivers a variety of services related to electricity generation, distribution, and natural gas. The company...
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What are the different rate plans offered by Excelon Energy?

Exelon Energy provides various rate plans designed to accommodate different customer needs, including residential fixed-rate...
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Does Excelon Energy offer renewable energy options?

Exelon Energy is dedicated to sustainable energy, investing in wind and solar power, and diversifying its portfolio with...
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Does Exelon Energy offer budget billing options?

Exelon Energy does provide budget billing options, allowing customers to pay a consistent amount each month based on estimated...
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Are there energy efficiency programs available through Exelon?

Exelon Energy and its affiliates offer various energy efficiency programs for residential, commercial, and industrial customers...
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What are Exelon's rates for commercial energy customers?

Exelon's commercial energy rates vary based on service type, business size, and energy requirements. Rates may include base...
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Does Exelon offer programs to assist customers with paying their bills?

Exelon offers various programs to help customers manage bill payments, including payment plans and budget billing. These...
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Billing and Payments

What payment options are available for Excelon Energy customers?

Exelon Energy provides a variety of payment methods, including traditional checks, online billing, recurring automatic...
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Can I set up automatic payments for my Excelon Energy bill?

Exelon Energy does have an option for customers to establish automatic bill payments, which allows for timely, effortless...
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How can I report issues with my energy bill?

To report issues with an energy bill, customers should visit the Exelon Energy website to find options for submitting concerns....
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Is there a way to calculate my potential energy savings?

To estimate potential energy savings, individuals can analyze past utility bills to understand current usage, consider...
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What are the most common billing issues reported by customers?

Customers of Exelon Energy frequently report issues related to billing accuracy, unexpected rate increases, and difficulties in...
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Customer Support

What is the average response time for Excelon Energy customer service inquiries?

Exelon Energy's customer service response times vary based on the communication method and inquiry volume. They aim to respond...
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What is the average response time for Exelon Energy customer service inquiries?

Exelon Energy's customer service response times can differ based on various factors, but general inquiries are usually answered...
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What should I do if I experience a power outage?

In case of a power outage, identify if it is local or widespread by checking neighbors and streetlights. Unplug devices to...
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How does Exelon Energy support community initiatives?

Exelon Energy actively participates in community initiatives by focusing on sustainability, environmental stewardship, and...
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How can I get energy-saving tips from Exelon Energy?

Exelon Energy offers numerous resources for energy-saving tips on their website, featuring advice on efficiency improvements,...
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How can I track my Exelon Energy consumption?

Exelon Energy provides several methods for tracking energy consumption, including an online portal for accessing billing...
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How often will I receive communication from Exelon regarding my service?

Exelon Energy communicates with customers regularly through monthly billing statements and additional notifications about...
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How does Exelon handle emergency repairs?

Exelon Energy has robust emergency repair procedures that prioritize safety and reliability. They mobilize well-trained...
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Energy Efficiency and Upgrades

Does Excelon Energy offer any rebates or incentives for energy-efficient upgrades?

Exelon Energy often has programs that promote energy efficiency, offering rebates and incentives for both residential and...
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What should I do if I want to switch energy providers?

When switching energy providers, it is important to review the current plan and any termination fees, research alternatives by...
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What plans does Exelon have for renewable energy expansion?

Exelon is making significant strides towards renewable energy growth, focusing on expanding solar and wind power to achieve a...
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What technologies does Exelon use to enhance energy delivery?

Exelon enhances energy delivery through smart grid technology for optimized distribution, advanced metering infrastructure for...
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