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Esri Customer FAQ

Top Answers & How-to Guides

What is Esri's Phone Number?

The question we are asked most often is about how to talk to Esri customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Esri Customer Questions

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General Information

What is Esri and what do they do?

Esri, or Environmental Systems Research Institute, Inc., is a leading global provider of GIS technology, founded in 1969. They...
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What industries does Esri serve?

Esri's GIS technology serves various industries including government for urban planning and disaster response, utilities for...
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What are the benefits of using Esri technology?

Esri technology provides numerous advantages, such as effective data visualization through mapping, aiding decision-making by...
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Products and Software

How can I obtain Esri products?

To acquire Esri products, one should visit esri.com to explore various software and solutions, including trial versions. Users...
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What software products does Esri offer?

Esri provides an extensive range of GIS software products, prominently featuring ArcGIS, which includes ArcGIS Online and...
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How often are Esri products updated?

Esri typically updates its products regularly, with major software releases like ArcGIS occurring annually and minor updates,...
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What is the pricing structure for Esri solutions?

Esri's pricing varies based on factors like product type, licensing, and intended use, offering options such as personal,...
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Can I test Esri software before purchasing?

Esri provides trial versions of its software for potential customers to test features before purchasing, often requiring...
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Training and Support

Is training available for Esri software?

Esri offers a wide range of training options suitable for all skill levels, including instructor-led and self-paced online...
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What support options are available for Esri customers?

Esri provides numerous support options for customers, including a knowledge base with articles and tutorials, direct assistance...
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Are there any certifications available for Esri products?

Esri offers several certifications for its products across different skill levels, including Associate, Professional, and...
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Documentation and Resources

How do I access Esri’s online documentation?

To access Esri's online documentation, users can go to esri.com, where they will find a section dedicated to various resources...
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How do I report a bug or issue with Esri software?

To report a bug in Esri software, users should first check the support website and relevant documentation for solutions. If...
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Community and Events

Are there any community resources for Esri users?

Esri users have access to various community resources, including the Esri Community (GeoNet) for discussions, events like the...
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How can I participate in Esri events or conferences?

Individuals interested in Esri events or conferences can enhance their professional network by visiting the official Esri...
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