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Equil Customer FAQ

Top Answers & How-to Guides

How do I Contact Equil Customer Service?

The question we are asked most often is about how to talk to Equil customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Equil Customer Questions

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Usage and Operation

How do I connect my Equil Smartpen to my device?

To connect an Equil Smartpen, ensure it is charged and that Bluetooth is on your device. Install the relevant Equil app, search...
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Can I use Equil for both writing and drawing?

Equil products support both writing and drawing, allowing users to capture notes and sketches in real time. These tools can...
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What is the battery life of Equil devices?

Equil devices, including the Smartpen, typically have a battery life that ranges from several hours to several days, depending...
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How do I sync my notes with the Equil app?

To sync notes with the Equil app, ensure you have a compatible smart pen, appropriate paper, and the app installed on your...
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How do I clean and maintain my Equil Smartpen?

To maintain an Equil Smartpen, clean it with a soft, damp cloth and replace the pen tip if necessary. Charge the battery...
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What should I do if I experience problems with my Equil product?

If problems arise with an Equil product, users should first consult the user manual for troubleshooting tips. Checking...
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How do I charge my Equil Smartpen?

To charge the Equil Smartpen, connect the included USB cable to a power source and the pen's charging port. An LED indicator...
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Device Compatibility

Can Equil work without an internet connection?

Equil devices, like the Smartpen, can function offline by storing notes locally until an internet connection is available....
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Is Equil compatible with both iOS and Android?

Equil devices and applications work with both iOS and Android, offering accessibility to a range of users. The Equil app can be...
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How does Equil work with my devices?

Equil integrates smoothly with multiple devices to improve productivity, featuring a digital pen that captures handwriting in...
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What software is required to use Equil products?

Equil products typically require the Equil app for mobile devices and a desktop application for Windows and Mac systems to work...
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Product Information

What features does the Equil Smartpen have?

The Equil Smartpen enhances note-taking by digitizing handwritten notes in real time for easy access on devices. It works on...
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What is included in the Equil package?

The contents of an Equil package can differ based on the product purchased, but usually include the smart pen, a charging...
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Are Equil products covered by a warranty?

Equil products typically include a warranty covering defects in materials and workmanship for a defined time period. Coverage...
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What is Equil and what products do you offer?

Equil is a company focused on innovative products that improve productivity and note-taking. It offers the Equil Smartpen,...
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