How Do I Contact En Masse Entertainment Support?
En Masse Entertainment may be slow to respond on social media and Reddit, but this shouldn't discourage you from trying again. They are a small company (even smaller now after they laid off employees), so there's only so much support they can provide at once. En Masse Entertainment Support uses these platforms to communicate with their players, but that doesn't mean that all of your problems will be solved here or answered quickly.
We understand that sometimes it can be difficult to get in touch with En Masse Entertainment Support. That's why we've created this blog post, which will answer all of your questions about how to contact them. We'll also provide some tips on what you should do if you still can't find an answer here.
Open a Ticket
If you want to contact En Masse support, the best way is by opening a new ticket. You can do that on their website, but this method only works if your issue requires direct attention from En Masse.
En Masse Entertainment support doesn't accept phone calls for security reasons. They also don't offer phone support for players who are playing their games through Steam, Origin or Riot Games. These are platforms En Masse has no control over.
If you still have unanswered questions, social media is another way to get in touch with them. However, this might take a little while longer before someone responds to your question.
Be patient. If it takes more than 24 hours for someone to respond, don't be afraid to send another tweet or Facebook message.
Social Media
If you can't find an answer on their website, social media is your best bet. Just remember to be patient and polite when contacting them. En Masse Entertainment has a good relationship with their community, and they want to keep it that way.
En Masse Entertainment doesn't have an official Facebook page for "Travian: Legends," but there are plenty of fan pages you can like. If you need help or want to chat about the game, these groups might be helpful (we do not run any of these pages, so don't ask us how to join!):
Twitter is another great resource for players looking for help or who just want to talk about the game. En Masse Entertainment has an official Twitter page that they frequently use: @enmasseent. They also have a companion account called EME_Support, where they post server status updates.
If you're still having issues, be sure to check out the En Masse Entertainment forums. Players from all over the world visit this forum page every day and are very helpful if you have a question or need some advice on how to play "Travian: Legends."
If you still haven't gotten any help, there's one last place to check out: Reddit. There are some great subreddits for "Travian: Legends" on this platform that might be able to answer your question (or at least point you in the right direction). /r/Travian is the biggest subreddit where players go to discuss anything and everything about the game.
En Masse Entertainment Support has an official Reddit page, but it's only used for server status updates: /r/TravianStatus (you can ask them questions if you already know when their next update will be).
Remember that En Masse Entertainment is a game company, not a tech support team. They can't help you if your problem isn't related to their games or website (for example, router issues). In that case, they will ask you to contact the proper people for answers.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for En Masse Entertainment Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like En Masse Entertainment in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Contact En Masse Entertainment Support? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.