What is the return policy?

Our return policy is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase from Eilatan.com, you may return most unworn items within 30 days of delivery for a full refund. Please note that the item must be in its original condition, with all tags and packaging intact. We recommend trying shoes on a clean and carpeted surface to prevent any damage. Personalized items, including dyed or altered shoes, cannot be returned unless there is a manufacturing defect. To initiate a return, simply contact our customer service team with your order information. We will provide you with a return label and instructions for sending the item back. Once we receive and inspect the returned item, your refund will be processed within 3-5 business days.