Can I return or exchange an item purchased on Eastluna.com?

Yes, you can return or exchange an item purchased on Eastluna.com, as long as it meets the criteria mentioned in our Return and Exchange Policy. We understand that it is sometimes necessary to change your mind or encounter unforeseen issues. To initiate a return or exchange, please contact our customer service within 30 days of receiving your order. We accept returns or exchanges for products that are unworn, undamaged, and in their original condition with all tags attached. However, certain items such as lingerie, swimwear, and personalized products are non-returnable for hygiene and safety reasons. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs. For further details, kindly refer to our Return and Exchange Policy on our website.