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East Bay Municipal Utility District Customer FAQ

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What is East Bay Municipal Utility District's Phone Number?

The question we are asked most often is about how to talk to East Bay Municipal Utility District customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What services does the East Bay Municipal Utility District provide?

The East Bay Municipal Utility District, referred to as EBMUD, provides essential water and wastewater management services in...

Can I pay my water bill online?

Yes, East Bay Municipal Utility District does provide an online payment option for water bills, requiring account creation or...
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Services and Accounts

What services does the East Bay Municipal Utility District provide?

The East Bay Municipal Utility District, referred to as EBMUD, provides essential water and wastewater management services in...
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Can I pay my water bill online?

Yes, East Bay Municipal Utility District does provide an online payment option for water bills, requiring account creation or...
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How do I open a new water service account?

To initiate a new water service account with East Bay Municipal Utility District, one needs to gather essential documentation,...
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How can I understand my water bill?

Understanding a water bill from East Bay Municipal Utility District is simpler when you identify its main parts. Your account...
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Can I set up automatic bill payments with EBMUD?

Yes, East Bay Municipal Utility District allows customers to arrange automatic bill payments, ensuring timely deductions from...
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Issues and Reporting

What should I do if I have a water leak?

When noticing a water leak, it is crucial to act quickly to prevent damage. Identify the leak's source and severity, and shut...
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How can I report an outage or service issue?

Customers can report outages or service issues by gathering relevant information and using the East Bay Municipal Utility...
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How do I request a water service inspection?

To request a water service inspection from EBMUD, customers should check the official EBMUD website for guidelines. The site...
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Water Quality and Safety

Are there resources for water quality information?

East Bay Municipal Utility District provides numerous resources regarding water quality, including an annual Consumer...
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What conservation programs are offered by EBMUD?

East Bay Municipal Utility District offers various programs to enhance water efficiency and sustainability. These include...
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What steps does EBMUD take to ensure water safety?

EBMUD ensures water safety by sourcing from the Mokelumne River watershed and conducting rigorous testing for contaminants....
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Assistance and Programs

Does EBMUD offer assistance for low-income residents?

East Bay Municipal Utility District provides a Customer Assistance Program designed to help low-income residents by offering...
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Does EBMUD provide educational programs for schools?

East Bay Municipal Utility District provides educational initiatives for schools that focus on water conservation, clean water...
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Rates and Drought

What are EBMUD's rates for water use?

EBMUD utilizes a tiered water rate system that varies based on customer type and usage, promoting conservation with increased...
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What should I do during a drought emergency?

During a drought emergency, implementing water conservation strategies is crucial. This includes reducing outdoor watering,...
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