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E.ON Customer FAQ

Top Answers & How-to Guides

What is E.ON's Phone Number?

The question we are asked most often is about how to talk to E.ON customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My E.ON Account?

If you are an E.ON customer and you are moving or switching suppliers, you need to know how to cancel your E.ON account. You...

How Do I Get a Refund from E.ON?

If you want a refund from E.ON, the procedure is fairly easy. In most cases, all you will have to do is get a current meter...
Ask any question you have about E.ON customer service, get an answer now.

Recent E.ON Customer Questions

How to get an Isolator switch fitted

E.ON offers professional installation services for Isolator switches as part of their wider home electrical services. The process normally involves booking an appointment with E.ON where one of their certified electricians will come out to your home to carry out the installation. The price for the service can vary depending on the specifics of the work required. It's important that you don't try to install an Isolator switch yourself unless you're a qualified electrician, as it can be dangerous if not done correctly. Always rely on the services of professionals like those provided by E.ON for this type of work.
Asked May 2, 2024 11:48 AM

I need to submit a meter reading

To submit a meter reading with E.ON, you can do so online or via the E.ON mobile application. For both methods, you'll first need to log in to your account. Once logged in, select "Submit a meter reading" and input the values from your meter. Make sure you are reading your meter correctly - it usually reads from left to right and you should ignore any red numbers. If you recently switched to E.ON and it’s time for your first meter reading, submit your reading within five days of your supply start date. It's generally recommended to provide meter readings every month, that way your energy bills will be accurately calculated based on your actual usage.
Asked Mar 29, 2024 10:56 AM

Help me with my E.ON customer service issue

Account Management

How Do I Cancel My E.ON Account?

If you are an E.ON customer and you are moving or switching suppliers, you need to know how to cancel your E.ON account. You...

How Do I Get a Refund from E.ON?

If you want a refund from E.ON, the procedure is fairly easy. In most cases, all you will have to do is get a current meter...

How can I update my personal information online?

To change personal details online with E.ON, customers should log in to their account on the E.ON website, go to account...

Payment and Billing

How Do I Check My Payment History on E.ON?

There are a few different ways to find out about your E.ON payment history records, but calling their helpline is the most...

Are there any discounts available for low-income customers?

E.ON provides various support programs and discounts for low-income clients, which may include special tariffs, grants, and...

How can I check my energy usage and bills?

Customers can monitor their energy usage and bills with E.ON through the online account portal, which allows them to analyze...

Energy Services

Are there any specific programs for renewable energy?

E.ON has launched numerous programs aimed at renewable energy, encompassing investments in wind, solar, and hydropower. They...

Does E.ON offer energy efficiency tips to customers?

E.ON offers a variety of energy efficiency tips aimed at helping customers cut down on energy use and costs. Suggestions...

What energy plans does E.ON offer to customers?

E.ON offers a variety of energy plans, including fixed-rate options for price stability and variable-rate plans that adjust...

How can I switch to a renewable energy plan with E.ON?

To switch to a renewable energy plan with E.ON, visit their website to explore available options, provide necessary details,...

Safety and Outages

How can I report a gas leak or safety issue?

To report a gas leak or safety problem, prioritize your safety by leaving the area and avoiding ignition sources. Contact the...

What should I do if I lose power during a storm?

In case of a power outage during a storm, remain calm and follow safety steps. Check if neighbors also lack power, and limit...

What should I do if I experience a power outage?

In the event of a power outage, it is crucial to stay calm and ensure safety first. Check electrical equipment and circuit...
We look to the E.ON issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
E.ON issues reported to GetHuman

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