E.ON Customer Service Issues

I'm having trouble with the login process on E.on Energy's website. I filled out the login form and was prompted to wait 60 seconds due to 5 prior attempts. Instead, I opted for the 'forgotten password' option, received an email with a link, and successfully set a new password. However, upon trying to log in with the new password, I kept getting an error. It then tried to prompt me to create a new account, which I declined. Calling customer service is not ideal due to long wait times. I hope they can improve their login system to avoid these issues in the future.

Customer: Mr D H. Account Number: A-4AF4AA58 A few years back, a smart meter was installed at my residence, but sadly, it has been unable to read my gas meter satisfactorily. Despite assurances from your engineers to return and relocate the gas meter, this task remains uncompleted. I have reached out repeatedly to seek assistance in resolving this issue, particularly since I am disabled and struggle with meter readings. Furthermore, my attempts to contact your company by phone have been unsuccessful. Lacking a smartphone or a presence on Facebook, I kindly request a telephone call at [redacted]5 to organize the installation of an updated meter.

I have not been receiving my monthly bills as promised in the letter dated 24/2/22. It was stated that my smart meter readings would be automatically received. However, today I noticed there has been no meter reading for 62 days and I did not receive any email notification about this. My readings today are [redacted] for rate1 and [redacted] after pressing a grey button. I am unsure which rate these readings correspond to, and it has been challenging to obtain a second reading. Even though I agreed to pay £[redacted] per month by Direct Debit starting from the 3rd month, no payment has been deducted since May. Setting up my account with EON when I moved was already a hassle. I urgently need this issue resolved.

I have four friends who are with Eon and another gas supply company. Every year, they apply for a £[redacted] grant from Eon and another £[redacted] grant from their other gas supplier. I am on DWP and PIP and take care of my five grandchildren every other weekend. As winter approaches, it gets very cold for them. Not having gas for myself is tough due to my arthritis, carpal tunnel, epilepsy, mental health issues, anxiety, and panic attacks. I am on a weekly prescription for my mental health. Despite trying to avoid my psychiatrist, sometimes my anxiety gets overwhelming. I visited my doctor to inquire about extra payments for winter, as mentioned in the news, but they couldn't assist. I struggle with arrears and increasing bills that I can't afford to pay back. The weekly charges are a burden, especially with the price hikes. Managing electricity payments and top-ups is difficult, often resorting to candles to save energy. With an electric cooker and walk-in washroom, due to my epilepsy, I have to limit their daily use to avoid higher electricity bills. While I've been a loyal customer of Eon and appreciate their service, the current financial strain may require me to seek additional help from other suppliers to ensure my grandchildren and I can stay warm and have essential utilities.

My account number is A039B278, and my bill reference is [redacted]3. The last bill I received was based on an estimated reading; however, I had already submitted the actual reading. Due to the price increase during that period, the bill does not accurately reflect the usage between the periods. If the correct reading is not applied to this bill, the next invoice will overcharge me at the increased rate. Previously, bills were based on an 18-month cycle, but the last bill's end date was incorrectly noted as the 16th.

I recently moved to a new property with EON as my electric supplier. Unfortunately, the meter reader is not working properly, although I still have electricity in the property. From the day I moved in until now, the issue persists. To ensure accurate billing, I would like to have the correct meter reader installed, preferably a new smart reader that I can monitor. This will help me track my electricity usage and pay my bills accordingly. I live alone in a one-bedroom apartment and work long hours, often coming home late and going straight to bed. I would appreciate it if someone could come and fix the meter reader issues and provide guidance on how to pay my bills moving forward.

Subject: Account Issues and Frustration with E.ON-Next Hello, I attempted to create a new account as instructed, but was informed that my email address is already linked to another account. I have ceased my direct debit due to this issue and am feeling quite overwhelmed by the lack of progress with E.ON-Next. Given my vulnerability, this situation is causing me significant stress. My existing account, A-ED868330, is no longer accepting my meter readings, and my address is no longer displayed correctly. The Ombudsman has advised me to request a deadlock letter if the matter remains unresolved. I moved from SY6 6QY in September [redacted] and provided my final reading. Upon relocating to LL52 0PE on December 1, [redacted], I was informed to use the same account number, A-ED868330. However, attempts to submit readings or create a new account, A-DD8ADF13, with a different PIN have been unsuccessful. Phone calls to customer service have been unsuccessful, and multiple emails to various addresses have gone unanswered. I feel powerless in this situation, as my concerns are not being addressed. I would appreciate prompt assistance and resolution. Warm regards, Carol A.

My friend recently rented his first flat, but it lacks a connected electric meter unlike the other flats in the building. He's been there since October and is worried that addressing this issue with the renting agency might lead to contract termination. As a vulnerable PIPS benefits recipient who previously experienced homelessness, he fears eviction through no fault of his own. The meter is located in the hallway downstairs in the shared residence, and he wants to be accountable for his electricity usage. However, the agency or landlord has instructed him to remain silent about it, which he understands is incorrect. Due to the confidentiality of his tenancy, I cannot provide specific address details. Any suggestions on how he should proceed would be greatly appreciated.

Subject: Meter Issue for Rita Smithson Account - A-E69E3FCE Hello, I am reaching out on behalf of my mum, Rita Smithson, whose account number is A-E69E3FCE with EON Next. I previously provided you with Power of Attorney for my mum, Helen Wadsworth, who resides at 27 Mitchell Street, Sowerby Bridge HX6 2NX. The gas meter is currently blank, preventing me from providing readings. I urge you to address this promptly to avoid estimated bills, particularly as my mum, who is 81 years old, suffers from COPD and other health conditions. In the past, EON attempted to install a smart meter that never functioned properly despite installation. I am unable to provide readings until this issue is resolved. Please prioritize this matter given the present energy crisis. Thank you, Helen W.

I recently had a distressing call with a customer service representative who seemed inexperienced. He questioned me about my current account, even though it's not past due. Just to note, I have always been prompt with payments. His tone felt condescending and intimidating. As a 77-year-old individual, I have no issue managing my bills. However, this type of interaction could be alarming for someone else, especially seniors. Maybe it would be beneficial to have a discussion with this employee regarding his approach. Sandy B.

Hello, my name is Abdul M. My account number is A-1C2303FA, and I reside at 84 Nolton Street, Bridgend, CF31 3BP. On 10/05/[redacted], I received a letter stating a debt of £[redacted].38 on my electric meter. However, upon checking my online account, I see a credit of £[redacted].09 already available. I am confused about why I received a debt letter when there is a credit on my account. Could you please provide me with an explanation regarding the debt stated in the letter and specify the period to which it relates? I eagerly await your response.

I have a cheque from EON Next for £[redacted].63 with the payee listed as The Executor of Malcolm Osborne. I am the Executor for my late father, but my name is Mark Osborne. When I tried to deposit the cheque into my bank account, it was returned due to the incorrect payee name. The bank requested a new cheque. My late father's address was 8 Packmans Close, S35 8QE. Please send me a new cheque in my name, Mark Osborne, so that I can deposit it into my bank account at the following address: Mark Osborne 28 Linden Road Ecclesfield Sheffield South Yorkshire S35 9XL Thank you.

Hello, I have been dealing with a long-term illness, specifically COPD, and I am on the NHS highly vulnerable list. Additionally, I have had pneumothorax twice, with the most recent occurrence happening recently. I am 75 years old, and my wife is 71 years old. We are living on our pensions, and due to the high cost of fuel bills, we rarely use heating or hot water. Although we are not receiving pension credit, I do receive attendance allowance, housing benefit, and council tax relief. I am wondering if I am eligible for a reduction in my monthly bills. Thank you.

Hello, I attempted to contact E.O.N regarding the faulty new prepayment meter card installed by Meyers last week. When I tried to top up the card for the first time yesterday, it displayed an error. Despite visiting two different stores to test the card, it remains faulty. I urgently need an engineer as my gas is running low. If I use the gas for cooking or heating, it will run out. I have been trying to reach E.O.N since 9 am without success. Can you please schedule a prompt engineer visit for me? Best regards, Asha Sahal 5 Myrtle Road Leicester LE2 1FU