E.ON Customer Service Issues

Hello, I have been receiving electricity bills from your company though I am a British Gas customer for my electricity needs. My recent phone call to your customer service was quite frustrating. I spent half an hour on hold, then struggled to locate the meter's serial number which was inconveniently placed up high in a cupboard. Unfortunately, the call got abruptly disconnected after 45 minutes just as the representative was going to clarify the situation. There was no follow-up call or email, and I am unwilling to spend more time and money on the phone to resolve an error that is not my fault. Today, I received another bill with a threat of involving a debt collector. This experience has made me resentful towards E.ON. Despite my efforts to pay my bills on time, I feel harassed by your company.

Dear E.ON Customer Service, Mrs. Peukerts had a misunderstanding regarding the appointment to sign the contract with account number [redacted]. A transaction for August [redacted] amounting to €50 was mistakenly returned to her bank account. We have successfully processed a new transaction with the correct account number via online banking yesterday. Starting from September, the monthly transaction of €50 has been set up as scheduled. We are uncertain about whether Catrin Peukert will be charged the €5 default fee due to a discrepancy in the dates. The letter regarding this matter is dated August 6, [redacted], while the transaction for August (€50) reflects on August 7, [redacted]. Although this error is on our end, the payment has been made, and it should show up in your bank account soon. Sincerely, For Martin Proff

I've been experiencing meter reading issues for 10 years, resulting in estimated bills because the meter reader doesn't take actual readings when requested. Despite my complaints, I received a letter from EON demanding more money based on estimated bills. They even threatened to install a prepayment meter, which they've previously removed due to legality issues. Communication with EON's call handlers in South Africa has been challenging, as they lack local knowledge. I've tried to resolve these issues multiple times, but EON only seems interested in enforcing their will when it comes to payments. I am considering escalating this matter to the regulator if it's not resolved within eight weeks. I hope to receive a more helpful response from EON soon.

Subject: Meter Reading and Billing Dispute with EON I recently reached out to EON regarding my account number [redacted]02. I sent an email at 13:33 on 05/08/[redacted] requesting a real meter reading and clarification on the electricity charges, which seem to have been estimated for over 10 years. Despite my attempts to communicate my concerns over an extended period, the responses have been inadequate and threaten to install a prepayment meter due to alleged non-payment. I have been persistent in seeking accurate billing based on actual energy usage to settle any outstanding amount promptly. However, the lack of cooperation, reliance on outdated estimates, and the suggestion of a prepayment meter installation without verifying the facts have been frustrating. I urge EON's management to address this issue promptly and provide a resolution that aligns with fair and transparent billing practices, taking into account previous engagements and the removal of a prepayment meter due to safety concerns. I seek a genuine understanding of my situation and a commitment to resolving it effectively. Thank you for your attention to this matter. Sincerely, C.L.

Hello, I assist a 90-year-old lady, and she is facing a billing issue. I am unable to provide her account number at the moment, but her name is Doreen Potts, residing at Flat 52 Homecolne House, Cromer, Norfolk NR27 9EF. I am eager to resolve this matter on her behalf as she is feeling anxious about it. I can only address this concern in person next Thursday, January 16th. Kindly locate her details in your records for assistance. Thank you.

I switched from EDF to Eon in April and provided Eon with my electricity and gas readings twice through their website. However, EDF charged me an outstanding balance of 13.25 due to incorrect readings provided by Eon in July, turning my credit into a debit. The actual readings I checked show a significant discrepancy from what Eon provided my previous supplier. Eon's given figures to EDF were [redacted] for electricity and [redacted] for gas, while my current readings on August 26, [redacted], are [redacted] for electricity and [redacted] for gas. This misleading information has caused confusion and financial strain as I am overpaying for energy I did not use. I am requesting a full refund from Eon, resolution of the issue with the previous supplier for a refund, and an exemption from the £25 exit fees. Eon should compensate me for this distress, wasted time, and money. I find it frustrating that Eon lacks free phone numbers and I deeply regret my decision to join them. I hope to terminate my association with Eon promptly. Thank you.

I am in the process of claiming back a £[redacted] estimate from earlier this year. I rent my house, and my estate agent, Ashtons, handles the household bills. I am requesting your permission for Ashtons to contact you to address the outstanding estimate. This will allow them to provide you with the moving dates of the previous tenants and facilitate a resolution. The property details are as follows: 11 Old School Walk Beckfield Lane York YO26 5TF My estate agent's address is: The Occupier 5 Petergate York North Yorkshire YO1 7EN The account number is: 0[redacted] [redacted] Since I reside in another country, reaching you by phone during peak call times is challenging. Therefore, email communication would be preferable in this situation.

Hello, I made a payment for electricity on 10th September [redacted] for £[redacted].44, but the meter readings I left were not used, so I received an estimated bill for the same amount. Recently, I was billed an additional £[redacted].26, which seemed incorrect, prompting me to submit my readings online but was advised to contact E.ON due to a usage change. After speaking with Myriam from E.ON on 17th October [redacted], she took my readings and mentioned the system was down but assured me she would call back once it was fixed. Unfortunately, I didn't receive a callback. I am concerned about the frequency of the bills as I prefer to pay quarterly and fear incurring late payment fees due to this issue. It's causing me distress to continuously address these billing discrepancies, and I hope to resolve this promptly without facing extra charges. As a loyal E.ON customer, I hope to maintain the previous payment schedule.

I received a bill from Eon even though I'm not their customer. I've been struggling to contact them as the live chat is not functional and the phone line is always busy. I left a negative review on Trustpilot, and in response, Eon sent me a link to an online form. I've filled it out twice and sent them six messages on Facebook, but they keep asking for details through social media, which might not be GDPR compliant. Dealing with Eon has been frustrating, and I can only imagine the challenges faced by elderly or vulnerable individuals trying to resolve similar issues.

I keep receiving bills from E.on despite establishing months ago that they are not my gas supplier; GNE is. Despite assurances from an E.on representative in November that I would stop receiving bills and receive a £[redacted] refund, today I got a threatening letter demanding £[redacted].14 by December. I paid to avoid penalties. E.on now owes me over £[redacted]. I can't get through to anyone there, and my emails to the customer service agent, En Gibbons, went unanswered. Can anyone assist with this issue?

Hello, here is my account number: [redacted]70. I believed you were supplying both my gas and electricity, but it seems you were only providing gas. I currently have gas with Opus, and after speaking with them, they confirmed that you can now take over my electric supply immediately. I would be grateful if you could switch my electric supply over to you as soon as possible. Thank you.

I urgently request the removal of my details from the account with the number: [redacted]00 at TQ12 1RF linked to Meter Serial Number(s) D04D06722 and G4K[redacted]1. My name is Jo Rich, a housing support worker who previously assisted Mr Bryan Mowat at this address in setting up his account, which was meant to be transferred to his name. I can be reached at 07[redacted]96 or [redacted] Mr Mowat has not taken over the account, and I am receiving numerous communications from you through email and text. I have informed Mr M about your attempts to contact him and kindly request that you communicate directly with him as soon as possible, as I am not responsible for the bill associated with this account.

Account Number: 0[redacted] 41. On December 31, [redacted], I mailed a letter to the E.ON Customer Service Centre in Nottingham regarding my electricity meter readings from September 25, [redacted], accompanied by a photograph of the readings. I pointed out that the readings in my statement were inaccurate. Despite my efforts, the reply stated that my provided reading was not what was expected. Today, I received the statement dated January 21, [redacted], with an estimated electricity reading of [redacted], while the actual reading on January 26, [redacted], is [redacted]. This difference indicates an additional charge of [redacted] units. Since I have not yet heard back from Customer Service, I am preparing to send another letter detailing the correct readings with supporting photographic evidence. The statement shows a balance of £[redacted].62, which I believe should be around £[redacted].37. I kindly request guidance on rectifying these inaccurate estimations.

I urgently need to speak with a manager regarding an opening balance error that has resulted in a significantly incorrect bill, triggering a debt collection process. It has been frustrating as my calls to customer service in South Africa only lead to the complaint being closed at the end of their business day with no resolution. There seems to be no way to escalate this to a supervisor or manager as no alternative numbers are provided. This level of service is unacceptable, and I am now considering filing a formal complaint due to the ongoing issues I am facing.

I recently moved to a new address on 12/1/21 and discontinued my service with Eon on 18/2/21. Despite my multiple attempts to receive a final bill and close the account, I have encountered difficulties. Today, I received an email requesting me to provide a meter reading for billing purposes, despite assurances from a prior conversation that my account was closed and a bill would be sent. My recent interactions with their customer service via phone and live chat have been frustrating. During a live chat session, I was abruptly ended without assistance and in another attempt, I was left without essential information regarding my final bill, payment details, or confirmation of the account closure. I am disappointed as I have expended time and money on unproductive conversations. I simply want to settle my outstanding bill for 5 weeks of gas and electric and have my account closed promptly. I hope for a resolution to this matter soon.

I recently purchased a bungalow in Muxton at 13 Grampian Close, Muxton, Telford, TF2 8PW, and have now switched my Electricity supply to e.on with Account number A-34E138E3. My name is Julia Honeyman-Tate. I urgently need to arrange for Gas supply from e.on so I can move into my new home. Currently staying with a friend, you can reach me at 01[redacted]31. I also need to provide my Bank details for setting up direct debit payments. I have been trying to contact you by phone for five days without success. Your assistance is greatly appreciated.

I recently received a circular letter from EON in today's post regarding a new occupancy starting from the 30th of June. The bungalow had been vacant for approximately 18 months due to probate matters, and my family and I moved in on that same date. We switched our energy provider to Octopus during the purchase process from our old address to the new one at 8, Netherby Close, Sleights, YO22 5HD. Octopus has informed us that everything is in progress. We have provided Octopus with a meter reading from the daughter of the deceased individual when we moved in on the 30th of June. I also submitted another meter reading to Octopus on the 18th of July to finalize the switch. However, I encountered difficulty reaching someone via the automated phone system, which led me to seek assistance through this chat platform.

I received a card notifying me of a visit to visually inspect my generation meter and reading, but no one came during the scheduled time frame. I had to cancel my plans and wasted the morning waiting. I tried calling the number provided, but only heard advertisements after waiting for over 20 minutes. If you need to reschedule, please make sure to come on time and communicate better with customers.

Subject: Issue Submitting Electricity Meter Reading Dear Customer Service, I am reaching out to report an issue I am experiencing while trying to submit my electricity meter reading on your website. Ever since the transition to the new site e-on Next, I have been unable to input my readings successfully. The site keeps displaying a message mentioning that the readings will be obtained directly from my Smart meter due to missing information. However, I prefer to provide my meter readings monthly online to ensure accurate billing. I kindly request your assistance in resolving this matter promptly so that I can continue to submit my readings effortlessly. Attached, please find the meter reading for this month, dated 31/03/22, which reads [redacted]. I would appreciate it if this could be considered for my upcoming bill. Thank you for your attention to this issue. Warm regards, Youcef M.

I am extremely frustrated with E-on Next. I attempted to pay my March [redacted] electricity and gas bill, but they failed to send me an updated bill. After three weeks, they finally sent me an estimated bill for March without requesting meter readings. Subsequently, they sent me an overdue reminder. Today, 27/04/[redacted], I provided them with current meter readings and insisted that I will not make a payment until I receive an up-to-date bill that I can download and keep for my records. It is likely that it will take them another three weeks to resolve this issue. Surprisingly, for a company of this size, there is no way to contact them via email. This lack of communication is disappointing in this modern age. This whole situation is incredibly frustrating. - H.M.