What if my order is damaged or missing items?

If an order is damaged or if there are missing items, it is important to address the issue promptly to ensure a satisfactory resolution. Drizly aims to provide a positive customer experience, which includes handling order discrepancies efficiently. In such cases, the first step is to check the order confirmation email or the app to confirm exactly what was ordered. This can help identify any missing items. If items are indeed missing or have been damaged during delivery, the customer will typically need to report the issue. Drizly generally provides a process for reporting problems through their app or website. This may involve filling out a form or utilizing the in-app support features. Most importantly, customers should do this as soon as possible after discovering the issue. Additionally, Drizly may request photos of the damaged items to assist in processing any claims. Customers are encouraged to provide as much detail as possible. For specific guidelines or policies regarding order issues, it is advisable to review the information available on the current webpage, which can provide additional insights into the appropriate steps to take.