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What is Drizly's return and refund policy?

Asked 2 years ago
Drizly's return and refund policy is designed to ensure customer satisfaction, while also adhering to the legal regulations governing alcohol sales. Generally, purchases made through Drizly cannot be returned for a refund due to the nature of alcohol as a perishable product. Once an order is completed, it is considered final. However, if a customer receives a damaged or incorrect item, they may be eligible for a refund or replacement. In such cases, the customer should provide appropriate documentation, such as photographs or receipts, to support their claim. It is important to note that Drizly emphasizes responsible alcohol service and requires that all orders are delivered to individuals of legal drinking age. If there is an issue at the time of delivery, such as being unable to verify the identity of the recipient, the order may be canceled. In such instances, it would be advisable to check the specific details of the refund policy for cancellations. Customers are encouraged to review Drizly's policies on the website for the most accurate and up-to-date information, as policies may vary by location and could be subject to change. For further assistance regarding a specific order or situation, it is beneficial to look on the current web page for potential contact information or guidelines. This will provide the most reliable assistance regarding any concerns related to returns or refunds.
Answered Aug 7th 2025

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