Dooney.com Customer FAQ

Caring for and cleaning your Dooney products is essential to maintain their quality and longevity. Dooney & Bourke offers various materials, each requiring specific care methods. For the classic leather handbags and accessories, it is advisable to use a soft, damp cloth to wipe off any dust or dirt. Avoid using harsh chemicals or abrasive materials, as these can damage the leather. Condition the leather periodically with a suitable leather conditioner to keep it supple and hydrated. For nylon and canvas products, general cleaning can typically be done with a mild soap solution. It is best to apply the solution with a soft cloth or sponge and wipe clean, making sure to remove any soap residue. Allow items made from these materials to air dry completely away from direct sunlight to prevent any fading or damage. Additionally, if your Dooney bag features a colored lining, be cautious when placing it on rough surfaces to avoid snagging or discoloration. Storing your items in a dust bag when not in use also helps prevent scratches and dust accumulation. If your product has specific cleaning instructions mentioned on the care tag, it is important to follow those recommendations. For further inquiries, customers may refer to the current web page of Dooney.com, where they can often find product-specific care information and additional tips to ensure their products remain in excellent condition for years to come.

If UPS shows that your package was delivered but you cannot find it, please check around your delivery area, as packages may sometimes be left in a discreet location or with a neighbor. If it remains missing, we recommend reaching out to UPS for further assistance. They may have additional details or may help you file a claim if necessary.