What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Doheny.com, there are several steps they can take to address the situation. The first action is to carefully inspect the item and document any damage or defects by taking clear photographs. This evidence will be helpful in resolving the issue. Next, the customer should refer to the return policy outlined on the Doheny.com website. This policy typically provides detailed information on how to handle returns, exchanges, or refunds for damaged or defective products. It is important to adhere to the guidelines provided to ensure a smooth process. After familiarizing oneself with the return policy, the next step is to initiate the return process. This usually involves contacting the customer service department. While Doheny.com does not have a specific contact method that can be recommended, customers can find relevant contact information on the website, allowing them to reach out directly for assistance. In many cases, the customer service team will guide the customer through the necessary steps for returning the product. If the item is indeed defective or damaged, they may offer a replacement or a refund, depending on the specific circumstances. Finally, it is advisable to keep all correspondence regarding the issue until it is completely resolved. This ensures that the customer has a record of the interaction and can refer back to it if needed. By following these steps, customers can navigate issues related to damaged or defective products in a structured manner.