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DogVacay Customer FAQ

Top Answers & How-to Guides

How do I Contact DogVacay Customer Service?

The question we are asked most often is about how to talk to DogVacay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Policies and Fees

Are there any fees associated with using DogVacay?

DogVacay does charge fees for its services, including service and potential transaction fees based on the type of service,...
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What is the cancellation policy for DogVacay bookings?

DogVacay's cancellation policy varies based on the booking type and host preferences, which can range from flexible to strict....
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What happens if I need to cancel my reservation?

When cancelling a reservation with DogVacay, the policy is determined by the host's specific terms. Refunds usually depend on...
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Booking Information

How do I book a pet sitter through DogVacay?

Booking a pet sitter through DogVacay is simple. Visit their website, enter your location and dates to see available pet...
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What should I prepare before my dog’s stay with a host?

When preparing for a dog's stay with a DogVacay host, it is essential to gather necessary items like food and medications,...
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Can I choose a specific pet sitter for my dog?

DogVacay provides the option for pet owners to select a specific pet sitter by browsing a diverse range of profiles. These...
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Services Offered

What services does DogVacay provide?

DogVacay provides several services for pet owners, including dog boarding, pet sitting, doggy daycare, and dog walking. This...
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Are dog walking services available through DogVacay?

DogVacay mainly specializes in pet sitting and boarding rather than explicitly offering dog walking services. However, some...
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Can I use DogVacay for other pets besides dogs?

DogVacay mainly specializes in dog services like pet sitting and boarding, with some hosts potentially caring for other pets...
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Pet Sitter Vetting

How are pet sitters vetted on DogVacay?

DogVacay employs a thorough vetting process for pet sitters to ensure safety and reliability. This includes background checks,...
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What safety measures does DogVacay recommend for pet sitting?

DogVacay highlights several key safety protocols for pet sitting, which include conducting background checks on sitters,...
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Reviews and Feedback

What should I do if there is an issue with a booking?

If there is a booking issue on DogVacay, review the booking details and related communication to understand the problem. If...
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How do I write a review for a DogVacay host?

To review a DogVacay host, log into your account and access your previous bookings. Choose the booking you want to review and...
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Hosting Information

Does DogVacay offer insurance for pet sitting services?

DogVacay does offer insurance for its pet sitting services, providing peace of mind for both pet owners and sitters in various...
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How can I become a DogVacay host?

To become a DogVacay host, a person must love dogs and provide a suitable home for them. They can start by visiting the...
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