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Discogs Customer FAQ

Top Answers & How-to Guides

How do I Contact Discogs Customer Service?

The question we are asked most often is about how to talk to Discogs customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I change my shipping address?

To change your shipping address on Discogs, navigate to your profile settings and locate the section for address information. Click...
Ask any question you have about Discogs customer service, get an answer now.

Recent Discogs Customer Questions

can no longer access my personal Lists on Discogs

We're sorry to hear you're having trouble accessing your personal lists on Discogs. If you're logged in and still can't see your lists, try clearing your browser's cache and cookies or try a different browser or device. If still not appearing, there may be a technical issue, so please wait for some time and try again. Remember, it's important to make sure you're on the correct dashboard. Your personal Lists are under 'Lists' in your profile. If your Lists were created while logged in under a different username, you'll need to log in under that username to access them.
Asked Apr 1, 2024 3:17 PM

Logging into my account redirects me to create new account. I already have an account. Cannot get direct log in page

It seems like you're facing a technical issue. Try to clear your browser cache and cookies first, as this commonly resolves such issues. If this doesn't work, try using a different browser or device to see if the problem persists. In case it does, check if your login information is correct. Make sure caps lock is off and re-enter your username and password manually. If you've forgotten your password, use the “Forgot your password” link on the login page to reset it. If after following these steps you still can't log in, it might be an issue that needs to be resolved by the Discogs technical team.
Asked Mar 23, 2024 12:49 AM

I am being asked to pay UK VAT for an order being posted in the US to a US address.

This seems unusual, as VAT (Value Added Tax) is typically only applied on goods and services within the EU, including the UK. As the US doesn't use VAT and instead uses sales tax, you normally should not be asked to pay UK VAT for an order being shipped within the US. It might be an error or misunderstanding. However, if the seller is based in the UK, they may be incorrectly applying VAT. In that case, we recommend discussing it directly with the seller to clear up the situation. Please ensure you fully understand any tax responsibilities before finalizing your transactions on Discogs.
Asked Mar 22, 2024 2:48 PM

I have purchased a record off a seller, the record is the Caribbeans,let me walk by, it's been several weeks since I ordered it, sent several messages but no reply?

We're sorry to hear about this issue. On Discogs, the communication and transactions are largely between the buyer and seller. In this situation, continue sending messages expressing your concern to the seller. Also, if payment was via PayPal, you have the option to open a dispute there. Unfortunately, we can't directly intervene. We suggest also leaving appropriate seller feedback on their Discogs profile based on your experience to inform other potential buyers.
Asked Mar 15, 2024 1:18 PM

Help me with my Discogs customer service issue

Shipping Address

How do I change my shipping address?

To change your shipping address on Discogs, navigate to your profile settings and locate the section for address information. Click...
We look to the Discogs issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Discogs issues reported to GetHuman
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