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Digital Ocean Customer FAQ

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How do I Contact Digital Ocean Customer Service?

The question we are asked most often is about how to talk to Digital Ocean customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Digital Ocean Customer Questions

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Droplets and Instances

What is the difference between a droplet and a snapshot?

Droplets are virtual servers on Digital Ocean that host applications and provide computing resources, while snapshots are...

Can I assign multiple IP addresses to a single droplet?

Yes, a single Droplet can have multiple IP addresses in Digital Ocean. Users can assign Floating IPs for various applications...

Can I host multiple websites on one droplet?

Yes, hosting several websites on one Digital Ocean Droplet is feasible. By using various web servers and virtual hosts, one can...

How do I manage my droplets effectively on Digital Ocean?

To manage droplets effectively on Digital Ocean, one should monitor resources, select appropriate droplet specifications,...

What is the process for scaling a droplet?

The process of scaling a droplet on Digital Ocean involves either resizing an existing droplet or creating new ones. Users can...

Pricing and Payments

What payment options are accepted?

Digital Ocean accepts various payment methods including major credit cards and PayPal, requiring a valid payment method for...

What is the pricing for additional storage on a droplet?

Digital Ocean has flexible pricing for additional storage on Droplets, primarily using Block Storage, which is billed per...

Are there any outbound data transfer limits?

Digital Ocean does not enforce strict outbound data transfer limits for most services, but there are thresholds tied to pricing...

Features and Services

What security features are provided by Digital Ocean?

Digital Ocean provides several security features for users, including Virtual Private Cloud environments for resource...

Does Digital Ocean offer load balancing?

Digital Ocean does indeed provide load balancing as part of its cloud offerings, allowing for traffic to be distributed among...

How does Digital Ocean's backup policy work?

Digital Ocean has a backup policy that allows users to automatically back up their Droplets weekly, storing these backups...

What is a floating IP and how do I use it on Digital Ocean?

A floating IP in Digital Ocean allows users to easily reassign a static IP address to different droplets, enhancing...

What is the Digital Ocean Marketplace?

The Digital Ocean Marketplace is a platform featuring pre-configured applications and development stacks that users can easily...

Support and Monitoring

What support options are available for Digital Ocean users?

Digital Ocean provides various support options including extensive documentation, a community forum for user collaboration, a...

What are the system requirements for using Digital Ocean?

Digital Ocean services are designed for accessibility without strict system requirements. Users need a stable internet...

How can I monitor my resource usage on Digital Ocean?

Digital Ocean provides several effective tools to monitor resource usage, including the Control Panel for viewing CPU, memory,...
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