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Diamonds On Main Customer FAQ

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What is Diamonds On Main's Phone Number?

The question we are asked most often is about how to talk to Diamonds On Main customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Diamond Quality and Care

How do I know if a diamond is of good quality?

To assess a diamond's quality, consider the Four Cs: carat weight, cut, color, and clarity. Carat indicates size, cut affects...
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How do you ensure the authenticity of your diamonds?

Diamonds On Main guarantees diamond authenticity by sourcing them from reputable suppliers, ensuring they have certifications...
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What certifications should I look for in a diamond?

When looking for a diamond, it's important to seek certifications from established organizations like the GIA or AGS, which...
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How can I care for my diamond jewelry?

To properly care for diamond jewelry, regular cleaning with warm soapy water and a soft toothbrush is recommended. Store pieces...
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How can I tell if a diamond is ethically sourced?

To determine if a diamond is ethically sourced, look for its origin from reputable suppliers and check for certification from...
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Financial Options and Appraisal

What is the process for having a diamond set in a ring?

The process of setting a diamond in a ring involves selecting the diamond and finding a suitable mounting, followed by...
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Can I trade in my old jewelry for store credit?

Diamonds On Main generally allows for trading in old jewelry for store credit, though the trade-in value varies based on...
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Do you provide appraisals for diamonds?

Diamonds On Main does not directly perform diamond appraisals, but they can provide helpful guidance on the process. A...
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What financing options do you offer?

Diamonds On Main offers several flexible financing options tailored to customer needs, including deferred interest plans and...
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Do you offer insurance for diamond purchases?

Diamonds On Main does not provide insurance for diamond purchases directly but suggests that customers secure their own...
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Diamond Types and Shapes

What are the different diamond shapes available?

Diamonds On Main presents a diverse range of diamond shapes to suit various tastes and styles. Popular options include the...
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What types of diamonds do you sell?

Diamonds On Main features a wide variety of diamonds, including different shapes such as round, princess, and oval. Customers...
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Purchasing and Customization

What should I consider when buying a diamond?

When selecting a diamond, it is important to consider factors such as the Four Cs: Carat weight, Cut, Color, and Clarity....
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What is your return policy on diamond purchases?

Diamonds On Main has a return policy that allows for returns or exchanges within a certain timeframe after purchase, requiring...
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Do you offer custom engagement rings?

Diamonds On Main offers customizable engagement rings, allowing clients to choose diamonds, settings, and metals to create...
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