David's Bridal has specific policies regarding returns, especially for personalized items. Generally, personalized or custom-made items are considered final sale and cannot be returned. This is because these items are specially made to the customer's specifications and often cannot be resold. However, if an item arrives damaged or there is a manufacturing error, there may be exceptions to this rule. It is always advisable to carefully review the return policy on the official website, as it may provide additional details specific to personalized and custom orders. If you are unsure or have specific questions about your order, the current web page will have the most accurate contact information to seek clarification. Understanding the return policy before making a custom order is also a good practice to ensure satisfaction with your purchase.