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DJI Customer FAQ

Top Answers & How-to Guides

What is DJI's Phone Number?

The question we are asked most often is about how to talk to DJI customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent DJI Customer Questions

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Drone Models and Types

What types of drones does DJI manufacture?

DJI produces a diverse array of drones for different users, including the Mavic series for hobbyists and professionals, the...
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What is the difference between DJI's drone models?

DJI offers a range of drone models that differ in camera features, flight time, and intended usage. The Mavic series is compact...
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Can I use DJI drones for commercial purposes?

DJI drones are suitable for commercial use, but operators must follow local regulations. This often includes obtaining a Remote...
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Registration and Regulations

How do I register my DJI drone?

To register a DJI drone, users need to visit their country's official drone registration website. In the U.S., this is the FAA,...
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What are the regulations for flying drones from DJI?

DJI drones are subject to various regulations imposed by local aviation authorities, including guidelines on registration,...
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Are there any restrictions on flying DJI drones in certain areas?

Drone operators must be aware of various restrictions when flying DJI drones, including local regulations and restricted...
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Troubleshooting and Support

How can I troubleshoot common issues with DJI drones?

Systematic troubleshooting of DJI drones involves inspecting for damage, checking for debris, ensuring firmware is current, and...
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Does DJI provide training for drone operators?

DJI provides a range of training opportunities for drone operators, featuring online tutorials, webinars, user manuals, and...
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How can I update the firmware on my DJI products?

To update the firmware on DJI products, users can utilize the DJI Fly or GO apps or the DJI Assistant 2 software, depending on...
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Accessories and Services

What accessories are available for DJI drones?

DJI provides numerous accessories to enhance drone usage, including intelligent flight batteries for longer flights, various...
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What is DJI Care and what does it cover?

DJI Care is a protection plan designed for various DJI products, covering events like accidental damage and manufacturing...
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Does DJI offer rental services for its drones?

DJI does not have its own drone rental services; instead, customers can rent DJI drones through third-party companies or...
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Usage and Features

How can I create stunning videos with my DJI drone?

To create stunning videos with a DJI drone, one should focus on understanding the drone's features, planning shots, capturing...
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What safety features do DJI drones have?

DJI drones include several safety features to enhance user safety and flying experience. Key elements are the return-to-home...
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How can I connect my DJI drone to a smartphone?

To connect a DJI drone to a smartphone, first download the applicable app for your drone from the App Store or Google Play....
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We look to the DJI issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DJI issues reported to GetHuman

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