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DJI Customer FAQ

Top Answers & How-to Guides

What is DJI's Phone Number?

The question we are asked most often is about how to talk to DJI customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about DJI customer service, get an answer now.
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Recent DJI Customer Questions

How do i remove the error code 30105 in dji mini 4k

Error code 30105 on the DJI Mini typically relates to a firmware update issue. To resolve it, try restarting the drone and the controller. Ensure that both are fully charged. If the error persists, connect your drone to the DJI app and check for any available firmware updates. Follow the prompts to update the firmware if needed. If issues continue, consider resetting the drone to factory settings as a last resort.
Asked Aug 16, 2026 10:51 AM

Help me with my DJI customer service issue

Accessories and Services

What is DJI Care and what does it cover?

DJI Care is a protection plan designed for various DJI products, covering events like accidental damage and manufacturing...
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What accessories are available for DJI drones?

DJI provides numerous accessories to enhance drone usage, including intelligent flight batteries for longer flights, various...
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Does DJI offer rental services for its drones?

DJI does not have its own drone rental services; instead, customers can rent DJI drones through third-party companies or...
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Drone Models and Types

Can I use DJI drones for commercial purposes?

DJI drones are suitable for commercial use, but operators must follow local regulations. This often includes obtaining a Remote...
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What types of drones does DJI manufacture?

DJI produces a diverse array of drones for different users, including the Mavic series for hobbyists and professionals, the...
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What is the difference between DJI's drone models?

DJI offers a range of drone models that differ in camera features, flight time, and intended usage. The Mavic series is compact...
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Registration and Regulations

What are the regulations for flying drones from DJI?

DJI drones are subject to various regulations imposed by local aviation authorities, including guidelines on registration,...
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How do I register my DJI drone?

To register a DJI drone, users need to visit their country's official drone registration website. In the U.S., this is the FAA,...
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Are there any restrictions on flying DJI drones in certain areas?

Drone operators must be aware of various restrictions when flying DJI drones, including local regulations and restricted...
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Usage and Features

How can I create stunning videos with my DJI drone?

To create stunning videos with a DJI drone, one should focus on understanding the drone's features, planning shots, capturing...
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How can I connect my DJI drone to a smartphone?

To connect a DJI drone to a smartphone, first download the applicable app for your drone from the App Store or Google Play....
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What safety features do DJI drones have?

DJI drones include several safety features to enhance user safety and flying experience. Key elements are the return-to-home...
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Troubleshooting and Support

How can I troubleshoot common issues with DJI drones?

Systematic troubleshooting of DJI drones involves inspecting for damage, checking for debris, ensuring firmware is current, and...
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Does DJI provide training for drone operators?

DJI provides a range of training opportunities for drone operators, featuring online tutorials, webinars, user manuals, and...
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How can I update the firmware on my DJI products?

To update the firmware on DJI products, users can utilize the DJI Fly or GO apps or the DJI Assistant 2 software, depending on...
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We look to the DJI issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DJI issues reported to GetHuman
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