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DHL Express (UK) Customer FAQ

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What is DHL Express (UK)'s Phone Number?

The question we are asked most often is about how to talk to DHL Express (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent DHL Express (UK) Customer Questions

My parcel has not been delivered and your driver has stated we are not at home

We're sorry to hear about this inconvenience. DHL Express (UK) sometimes leaves a card indicating unsuccessful delivery attempts. Make sure to check for any "Missed delivery" cards. There might be options such as required signature, rescheduling delivery, or pick-up points. If there's no card left, the parcel might still be in transit or there could be an unexpected delay. It's crucial to refer back to the tracking details provided. If your parcel was marked as "Delivery Attempted" with no card left, it's best to get in touch with DHL Express (UK)'s customer service directly to resolve the issue promptly.
Asked Mar 25, 2024 11:43 AM

Help me with my DHL Express (UK) customer service issue

Tracking and Customs

How can I track my shipment?

Customers can track their shipments by visiting the official DHL website and using their unique tracking number from shipment...
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Do I need to provide any customs documentation for international shipments?

When shipping internationally with DHL Express (UK), it is essential to provide customs documentation. This includes a customs...
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What customs services does DHL offer?

DHL Express (UK) offers various customs services to simplify international shipments, including customs clearance, compliance...
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Shipping Options and Services

What is the delivery time for international shipments?

DHL Express (UK) delivery times for international shipments vary by destination, service type, and customs processes....
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What countries does DHL Express ship to?

DHL Express provides shipping services to over 220 countries and territories globally, ensuring reliable international parcel...
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Can I schedule a specific delivery time for my shipment?

DHL Express (UK) provides various delivery options, including express services and "Time Definite" choices that may allow for...
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Can I return an item using DHL Express?

Yes, returning an item through DHL Express is possible as many retailers use their services. Obtain a return label from the...
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What is the process for shipping hazardous materials with DHL?

Shipping hazardous materials with DHL Express (UK) involves strict adherence to safety guidelines. This process includes...
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Address and Packaging

Can I change the delivery address of my shipment?

DHL Express (UK) may allow you to change the delivery address, depending on the shipment's status. Changes can usually be made...
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Do you provide packaging materials for shipments?

DHL Express (UK) does not supply packaging materials for shipments but provides guidelines on how to package items properly....
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What should I do if my shipment is delayed?

In the event of a shipment delay with DHL Express (UK), customers should first check the tracking information for updates,...
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Shipping Details and Costs

What is the maximum weight and size limit for shipments?

DHL Express (UK) allows a maximum weight of 70 kilograms per package for international shipments, with size limits of 120 cm in...
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What payment options are available for shipping charges?

DHL Express (UK) provides various payment options, including credit and debit cards for online transactions, invoicing for...
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What is the cost of shipping with DHL Express?

Shipping costs with DHL Express vary based on service type, package size and weight, shipment origin and destination, and any...
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Are there any restricted items that cannot be shipped with DHL Express?

DHL Express has specific regulations regarding items that cannot be shipped, including hazardous materials, illegal items, and...
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How can I get a quote for my shipment?

To receive a shipment quote from DHL Express (UK), individuals should visit their website and provide details like destination,...
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