DHL Express (UK) Customer Service Issues

I filed a complaint about my missing luggage upon arriving at Manchester Airport. The reference number is MAN BA [redacted]. After checking online, I discovered that DHL picked up both of my bags. Despite contacting BA customer service, I was unable to obtain the shipment number from DHL. It has been four days since my luggage went missing, causing significant distress as all my study documents are inside. This issue is hindering my registration process in the UK. I kindly request BA to provide me with the shipment number and urge DHL to swiftly deliver my belongings. My contact information is as follows: Name: Francis U. Phone: [redacted]2. Email: [redacted] Address: 54 Great Newton Street, L3 5RP, Liverpool.

Hello, I am experiencing a frustrating ordeal with a DHL parcel delivery from India. Originally scheduled for 9th August, it was delayed by 2 days. Despite taking a day off work for the urgent parcel, tracking stated an attempted delivery that never happened. Changing the address to a service point nearby, the parcel was rejected for an unknown reason. Contacting customer service yielded no substantial information or solutions. Following numerous failed attempts, the situation remains unresolved. The lack of proper communication and tracking updates from DHL has led to immense frustration. Despite my efforts, including offering a tip to the driver, the issue persists. Seeking assistance has been challenging due to unhelpful responses and difficulty in reaching customer service.

I paid £[redacted].52 to DHL on the 15th for a pallet delivery that was picked up on the 16th and redelivered to me today, the 18th of August [redacted], citing an insufficient address. The comment left was "Better address required" though I provided a detailed address with the destination postal code and phone numbers for both sender and receiver. No attempt was made to contact either party for clarification, causing frustration. This reflects poorly on DHL's reputation as a global logistics leader, specializing in international shipping and courier services. Despite reaching out to DHL in the destination country, the issue was not acknowledged. Visiting a local DHL service point in the UK revealed similar dissatisfaction with their services. If DHL cannot fulfill the services paid for, a refund and apology for the inconvenience caused seem like the appropriate resolution.

I recently chatted with Michelle on Live Chat but got disconnected. My name is Colin Legge from 4 Woodland Close, WV12 5NA. My DHL tracking number is [redacted], addressed to Mr. Adam Tolley KC at King Charles [redacted]. I urgently need to know the delivery status of my DHL shipment for one of the top Barristers in the country, Mr. Tolley. Please provide me with the current location of my parcel and the reason for any delays. Thank you.

Hello, My name is Moyosola, and I am reaching out regarding my order with express tracking number [redacted]. I noticed that it arrived at Heathrow this morning around 5:56 am. I urgently need the clothes for Muslim big Sallah Eid Mubarak today. I live in SW21SR Brixton, London. Please handle this matter promptly by either sending the package to me or contacting me at [redacted]9. Thank you.

I've been waiting for my graduation certificate from the University of Sunderland for 8 days now, but I still haven't received it even though it was supposed to be sent by express delivery. I contacted the school, and they informed me that the certificates were sent out on August 8. Despite this, I have not received any tracking details. I urgently need my graduation certificate, so I'm hoping for a resolution to this issue soon.

Hello, I need assistance with returning a parcel from an Italian company. I attempted to print their return label on their website for my refund but was unsuccessful. A driver arrived to collect the parcel, but I couldn't provide it without the label. I contacted the company for the label via email, but it hasn't arrived after waiting for six weeks. Would it be feasible for you to print a return label for me, so I can bring it to my nearby DHL collection point for delivery? Alternatively, should I send the parcel back myself and pay standard postage fees?

Subject: Issue with Delivery of Parcel - Tracking Not Updating Dear Sir/Madam, I am writing to address an issue I am facing with the delivery of my parcel through DHL UK. The tracking information on the DHL parcels website for the UK has not been updating since last Wednesday, approximately 9 days ago. The last information displayed is as follows: "Shipment processed at delivery depot. Tracking Code: CY[redacted]32DE 20th September [redacted], 08:18 Local time, United Kingdom" When attempting to contact customer care, the provided number requests a shipment number that does not correspond with the tracking number provided above. I have tried reaching out via email and Facebook, but have not received a response. This situation has left me concerned about the status of my parcel and I urgently seek either its delivery, location, or the opportunity to speak with a representative for assistance. I anticipate your swift attention to this matter. As per Trading Standards guidelines, I request all communication regarding this matter to be documented through this email address. Yours sincerely, Matteo Caraccia Parcel Reference Number: CY[redacted]32DE 29/31 Brewery Road, London N79QH