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Custom Ink Customer FAQ

Top Answers & How-to Guides

What is Custom Ink's Phone Number?

The question we are asked most often is about how to talk to Custom Ink customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Custom Ink Customer Questions

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Ordering Process

How do I place an order?

To place an order with Custom Ink, start on their homepage and select your desired product. Use the design lab to create or...
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Can I see a proof of my design before ordering?

Yes, Custom Ink allows customers to view a proof of their design prior to placing an order. This proof displays the colors,...
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What payment methods do you accept?

Custom Ink accepts various payment options, including major credit cards like Visa, MasterCard, American Express, Discover, and...
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Can I cancel or modify my order after it has been placed?

After placing an order with Custom Ink, there is a short period during which modifications or cancellations may be possible,...
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Order Status

How can I track the status of my order?

To track an order with Custom Ink, customers can log into their account on the website to view their order history and status....
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What is the estimated delivery time for my order?

Delivery times at Custom Ink depend on production duration and chosen shipping methods. Production may take days to weeks, and...
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Order Quantity and Discounts

What is the minimum order quantity?

Custom Ink generally allows orders starting from a single item, making it easy for customers to request just what they need....
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Do you offer discounts for bulk orders?

Custom Ink offers bulk order discounts, with lower costs per item as quantities increase. Discounts can vary by product type,...
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Design and Customization

Can I add additional items to my existing order?

Custom Ink's policy allows order modifications, but adding items depends on the order's current status. If it is still in the...
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Can I use my own design or logo for printing?

Customers are allowed to use their own designs or logos for printing with Custom Ink. They can upload personal artwork via the...
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Shipping and Returns

What is your return policy?

Custom Ink has a return policy focusing on customer satisfaction. They allow returns for incorrect, defective, or damaged...
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Do you offer international shipping?

Custom Ink currently ships only within the United States and does not offer international shipping options. For updated...
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