What is your return policy?

Our return policy at Cucu Store Inc. aims to ensure customer satisfaction and provide a hassle-free shopping experience. If you are unsatisfied with your purchase, you can return it within 30 days of the purchase date. The item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. We accept returns for a full refund or exchange, depending on your preference. However, certain items such as personalized or intimate products may not be eligible for return due to hygiene reasons. To initiate a return, please contact our customer service team, who will guide you through the process. In case of any defects or damages, we will gladly offer a replacement or issue a refund.