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Crunchyroll App Customer FAQ

Top Answers & How-to Guides

How do I Contact Crunchyroll App Customer Service?

The question we are asked most often is about how to talk to Crunchyroll App customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I cancel my Crunchyroll subscription?

To cancel a Crunchyroll subscription, users should log into their account, access account settings, and find the subscription...

How do I create an account on Crunchyroll?

To create an account on Crunchyroll, visit their website or app and click the sign-up option at the top right. You can register...
Ask any question you have about Crunchyroll App customer service, get an answer now.

Recent Crunchyroll App Customer Questions

How do I cancel my Crunchyroll subscription?

To cancel a Crunchyroll subscription, the user typically needs to follow a few straightforward steps. It is important to note that the process may vary slightly depending on how the subscription was initiated, such as through the Crunchyroll website, a mobile app, or a third-party service. Generally, users can log into their Crunchyroll account on the website, navigate to their account settings, and look for the subscription or billing section. There, they will usually find an option to manage their subscription, which includes the ability to cancel it. Users should ensure that they follow all prompts and confirm the cancellation to avoid any future charges. If the subscription was purchased through other platforms, such as iTunes or Google Play, users would need to cancel it through that specific service. For the most accurate and detailed instructions, users may want to consult the current web page on the Crunchyroll site, which may also provide contact information for further assistance if needed.
Asked Jul 8, 2026 11:53 PM

Can I download episodes to watch offline on Crunchyroll?

Yes, Crunchyroll offers a feature that allows users to download episodes for offline viewing, but it is important to note that this feature is available exclusively to subscribers of the premium membership. Those who have a premium subscription can enjoy the flexibility of downloading select titles from the Crunchyroll library to their mobile devices. This is particularly useful for users who may want to watch their favorite anime while traveling or in areas with limited internet access. Once a user has a premium account, they can easily download episodes by navigating to the specific title and selecting the download option. It is advisable to ensure there is enough storage space on the device to accommodate the downloaded content. Additionally, users should be aware that downloaded episodes typically have a time limit for how long they can be stored offline, which may vary depending on the title. To find specific instructions on how to utilize the download feature, users may refer to the current web page or the help section of the Crunchyroll App.
Asked May 27, 2026 2:45 PM

Crunchyroll won't open on switch

We're sorry to hear you're having difficulties. Ensure your Nintendo Switch is updated to the latest system version. Try to relaunch the app after closing it completely. If that doesn't work, uninstalling and reinstalling the Crunchyroll app might help. Additionally, check your internet connection to make sure it's steady and strong enough to support streaming. If none of these suggestions help, there might be a temporary issue with the service itself.
Asked Apr 8, 2024 3:03 PM

I can’t subscribe to the premium version

If you are experiencing difficulties subscribing to the premium version of Crunchyroll, it might be due to several reasons. Ensure your payment method is accurate and up-to-date with no issues from your bank. Check if your internet connection is stable. Also, ensure the version of your Crunchyroll app is the latest by checking the app store for updates. If you have done all these and still can't subscribe, try uninstalling and reinstalling the app. You can also try subscribing via the Crunchyroll website instead of the app.
Asked Apr 7, 2024 4:26 AM

Come faccio a disdire l'abbonamento?

Puoi annullare il tuo abbonamento Crunchyroll seguendo questi passaggi: 1. Vai al sito web Crunchyroll e accedi al tuo account. 2. Fai clic sull'icona del tuo profilo nell'angolo in alto a destra. 3. Seleziona "Impostazioni account" dal menu a tendina. 4. Sul lato sinistro, clicca su “Premium Membership Status”. 5. Infine, clicca sull'opzione "Cancel Membership" e segui le istruzioni per completare l'annullamento. Ricorda che cancellare l'abbonamento ti impedirà di fruire dei benefici riservati ai membri premium una volta terminato il tuo periodo di fatturazione corrente.
Asked Mar 19, 2024 11:30 AM

Help me with my Crunchyroll App customer service issue

Support and Reporting

What are the subscription options for Crunchyroll?

Crunchyroll provides multiple subscription options, including a free tier with ads and premium plans. The Fan plan offers...

How can I report an issue with the Crunchyroll app?

To report an issue with the Crunchyroll app, users should first identify and document the problem, including device details and...

Content Availability

Are there any restrictions on content based on my location?

Content accessibility on the Crunchyroll App is determined by geographic restrictions linked to licensing agreements and...

What anime shows are currently available on Crunchyroll?

Crunchyroll features a wide range of anime titles, including classics like "Naruto" and "Dragon Ball," as well as contemporary...

Can I watch Crunchyroll content for free?

Crunchyroll allows users to watch a selection of content for free, though limitations apply, such as ads and access to the...

Does Crunchyroll have simulcast episodes?

Crunchyroll does provide simulcast episodes, allowing viewers to watch anime shortly after they air in Japan. This popular...

App Features

What devices support the Crunchyroll app?

The Crunchyroll app is compatible with various devices including iOS and Android phones and tablets, PlayStation and Xbox...

Is there a mobile app for Crunchyroll?

Crunchyroll does have a mobile app for iOS and Android that allows streaming of various anime, manga, and dramas. It offers a...

Can I download episodes to watch offline on Crunchyroll?

Crunchyroll provides a download feature for offline viewing, available only to premium subscribers. Users can download selected...

What languages are available for subtitles on Crunchyroll?

Crunchyroll provides a range of subtitle languages, including Spanish, Portuguese, French, German, Russian, and Arabic,...

Account Management

How do I cancel my Crunchyroll subscription?

To cancel a Crunchyroll subscription, users should log into their account, access account settings, and find the subscription...

How do I create an account on Crunchyroll?

To create an account on Crunchyroll, visit their website or app and click the sign-up option at the top right. You can register...

What should I do if I forget my Crunchyroll password?

To reset a forgotten Crunchyroll password, users should go to the login page and click on the "Forgot Password" link. After...

How do I change my payment method on Crunchyroll?

To modify a payment method on Crunchyroll, users need to log in, go to account settings via their profile icon, and locate the...

Can I gift a Crunchyroll subscription?

Yes, it is possible to gift a Crunchyroll subscription. Users can purchase a gift subscription with various duration options...
We look to the Crunchyroll App issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Crunchyroll App issues reported to GetHuman
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