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Cruise.com Customer FAQ

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What is Cruise.com's Phone Number?

The question we are asked most often is about how to talk to Cruise.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Cruise.com Customer Questions

What happens if my cruise is canceled by the cruise line?

If a cruise is canceled by the cruise line, it typically leads to a series of procedures that are designed to address the situation for affected passengers. Firstly, the cruise line will usually notify passengers as soon as possible regarding the cancellation, along with the reasons for it. Common reasons for cancellation may include operational issues, weather conditions, or unforeseen circumstances such as political unrest or health concerns. Once the cancellation has been communicated, passengers will often be given options regarding their bookings. These options may include receiving a full refund of cruise fare, the ability to transfer payments to a future cruise, or, in some cases, receiving onboard credit or discounts for a future booking. The specific offerings can differ depending on the cruise line's policies and the circumstances surrounding the cancellation. Passengers should also be aware that any pre-booked shore excursions or travel arrangements made through the cruise line may also be impacted by the cancellation, and these arrangements will need to be addressed as well. It is advisable for passengers to review their travel insurance policy, if they have one, as some insurance plans cover cancellations and may provide additional compensation options. For specific details regarding cancellation policies, affected passengers may want to check the frequently updated information on the cruise line's website. Additionally, if one's booking was made through Cruise.com, they should refer to the information on the current webpage for any updates or instructions on how to proceed following a cancellation.
Asked Aug 29, 2026 6:02 AM

Help me with my Cruise.com customer service issue

Payment and Fees

What payment methods do you accept?

Cruise.com provides various payment options, including major credit cards like Visa and MasterCard. Debit cards may also be...

Do you offer travel insurance for cruises?

Cruise.com does not offer travel insurance but suggests travelers consider third-party options that provide comprehensive...

Are there any additional fees associated with booking a cruise?

When booking a cruise, various extra fees may apply in addition to the base fare. Common fees include port charges, gratuities,...

Cancellation and Changes

Can I cancel or change my cruise reservation?

Yes, it is usually feasible to change or cancel a cruise reservation, but policies differ by cruise line. It's essential to...

What is the cancellation policy for cruises booked through Cruise.com?

The cancellation policy for cruises booked through Cruise.com varies by cruise line, itinerary, and timing of cancellation....

What happens if my cruise is canceled by the cruise line?

When a cruise is canceled by the cruise line, passengers are notified and typically offered options such as refunds, future...

How can I make changes to my cruise reservation?

To modify a cruise reservation, log into your account on Cruise.com and look for options to change your booking details, as...

Onboard Experience

What documents do I need to bring for my cruise?

When getting ready for a cruise, it is vital to collect specific documents including a valid passport, possibly a visa, your...

Are gratuities included in the cruise fare?

Typically, gratuities are not included in the cruise fare and are charged separately. Passengers can often pre-pay these fees...

What is the dress code on board?

Dress codes on cruises can differ by cruise line and itinerary. Generally, daytime attire is casual, like shorts and t-shirts,...

Are there activities for children on the cruise?

Cruise.com provides a range of family-oriented cruises with activities for all ages. Most cruise lines offer kids' clubs with...

What is the onboard Wi-Fi availability?

Wi-Fi availability onboard varies by cruise line and ship, with many offering access in public areas and sometimes cabins....

Can I bring my own alcohol on board?

Cruise lines generally allow guests to bring a limited quantity of wine or champagne onboard, but hard liquor and beer are...

What is the smoking policy on the cruise?

Cruise lines have specific smoking policies that usually restrict smoking inside cabins and on balconies due to safety....

What amenities are included in the cruise fare?

The amenities included in a cruise fare usually encompass accommodation, meals, access to facilities, and organized activities....
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