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Crucial Customer FAQ

Top Answers & How-to Guides

What is Crucial's Phone Number?

The question we are asked most often is about how to talk to Crucial customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Crucial Customer Questions

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Products and Compatibility

What products does Crucial offer?

Crucial focuses on memory and storage solutions, including DRAM memory modules for desktops and laptops, SSDs for faster data...
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Are your products compatible with Mac and PC?

Crucial provides a diverse selection of memory and storage options that work with both Mac and PC. Users should verify...
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What is the difference between SSD and HDD?

The main differences between SSDs and HDDs involve their design, speed, and performance. SSDs use flash memory for rapid data...
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Can I upgrade my laptop with your products?

Yes, users can upgrade their laptops with Crucial products, specifically RAM and SSDs, to enhance performance. However,...
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Ordering and Payment

What payment methods do you accept?

Crucial accepts various payment methods, including major credit cards and possibly PayPal. Payment options may vary by country...
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Can I track my order once it is placed?

Customers can track their orders with Crucial online. After placing an order, a confirmation email with a tracking number is...
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How long does shipping take?

Shipping times from Crucial vary based on the chosen shipping method, destination, and order timing. Standard shipping within...
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Are there bulk purchase options available?

Crucial provides options for bulk purchases for those looking to acquire larger amounts of memory and storage products. This...
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How do I choose the right memory or storage for my computer?

Selecting the appropriate memory or storage involves evaluating your computer's use case and needs, considering both RAM type...
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Support and Warranty

How do I troubleshoot issues with your products?

To troubleshoot Crucial products, first ensure correct installation and verify compatibility. Use diagnostic tools, like the...
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How can I check the warranty status of my product?

To verify the warranty status of a Crucial product, you should find the serial number on the packaging or device. Then, visit...
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Do you offer installation guides or support?

Crucial offers a variety of installation guides and support resources on their website, including step-by-step guides for...
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What should I do if my product arrives damaged?

If a Crucial product arrives damaged, you should look for visible damage, take photographs for documentation, and check the...
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Returns and Discounts

Is there a way to recycle old memory or storage products?

Yes, old memory and storage products can be recycled responsibly. Crucial suggests using local electronics retailers, community...
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What is your return policy?

Crucial offers a clear return policy that allows customers to return items within thirty days for a full refund or exchange,...
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Do you offer educational discounts?

Crucial does not prominently advertise educational discounts, but it is wise to check their website for any potential...
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Crucial issues reported to GetHuman
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