Crucial Customer Service Issues

I returned a faulty product to Crucial (Order [redacted]39; RMA [redacted]) on June 4, [redacted], using USPS First Class post to the Boise, Idaho address provided in the return authorization. The expected delivery date was June 8, [redacted]. However, Crucial still lists the return as 'Pending' and has not issued a refund. I have proof of postage from USPS but unfortunately no tracking number. After contacting their customer chat on June 11, they confirmed internally they have not received the return. Despite checking the status on the Crucial website, it still shows 'return pending'. As today is July 7, [redacted], and the return window closes, I am concerned that Crucial has not updated the return status yet.

As a U.S. Army contractor, my company purchases large quantities of electronics, including computers. Unfortunately, our recent order experience has been extremely frustrating. We placed the order online on June 27 but did not receive an order acknowledgment until June 29, which included a tracking link. However, the link provided no useful information initially. Subsequently, on July 1, the order was reported to have been shipped from Brownsville, TX, to Salt Lake City with an expected delivery date of July 6. When the delivery did not occur as promised, we contacted customer support, only to be informed that it might take 2 more days. Despite this, the order (number: [redacted]39) was not delivered. Eventually, after continuous follow-ups, a replacement "expedited" order (number: [redacted]0) was initiated on July 9, with the hope of it being shipped on the same day. The new tracking link provided on July 10 yielded no meaningful information, with customer support suggesting delivery might happen by July 13 or 14, a full two weeks after the initial order was placed and paid for. It appears that our experience is not unique, as a check with the Better Business Bureau reveals similar stories of dissatisfaction.

I recently had a disappointing experience with Crucial's customer support when I needed guidance on purchasing upgraded memory for my new PC. Despite trying to use their online memory advisor, I was overwhelmed by the various options and prices presented. Unfortunately, when I reached out through the chat support, I was only given a link back to the memory advisor and received no further assistance. The initial response was prompt, but subsequent replies were unhelpful and slow. In the past, I could directly contact someone for reliable information, compared to the current situation where the support team seems uninformed about Crucial's products. As a result, I opted to purchase from a different retailer that offered the assistance I required. It's disheartening to see a decline in the quality of customer service, leading me to seek products elsewhere.

I recently purchased two kits of 16GB (4x8GB) Ballistic Max Gaming Memory (BLM2K8G44C19U4BL) but I am having trouble with addressing the ARGB and overclocking it to the advertised speeds. Despite enabling the XMP profile in BIOS and changing the bandwidth to 4400MHz, my task manager is only showing 2667MHz. After adjusting the bandwidth to 4000MHz, it seems to be running fine. Additionally, I am experiencing issues with the M.O.D. utility to control the RGB. I have tried adjusting effects in the utility, but they are not taking effect on the RAM module. Here are my PC specs: MSI B550-A Pro motherboard, Ryzen 5 5600X CPU, RTX 3060Ti GPU, and a total of 32GB (4x8GB) Ballistic Max Gaming Memory (BLM2K8G44C19U4BL).