Credit Karma Customer FAQ

We're sorry to hear that you're having trouble accessing your credit score report on Credit Karma. Make sure you're logged into your account. If you're logged in but still experiencing issues, try clearing your browser cache and cookies then restart your browser. Please also ensure that your browser is up to date. Sometimes, a different device or a different browser can help. Remember, Credit Karma requires a strong, stable internet connection to function properly. Make sure your internet connectivity is not interrupting. If you've tried all of these steps and are still having trouble, it might be a temporary issue with the site, and it may help to try again later.

The equity of the house you're renting should not appear on your Credit Karma credit report because it doesn't belong to you, and you're not responsible for payments towards the equity. Credit reports are designed to display information about financial accounts that you are personally responsible for, such as credit card accounts, loans, and any debts sent to collections. If your landlord's information somehow appears on your report, it might be a mistake or a case of identity theft. It's important to review your credit report thoroughly and dispute any inaccuracies directly with the credit bureau.

If you've recently changed your email address and are having trouble accessing your Credit Karma account, you'll need to sign in with the original email you used to create the account, as Credit Karma does not automatically update your email address on file. If you can't remember your original email or if you're locked out of it, consider initiating a password reset for the account. If these steps don't work, we recommend reaching out to Credit Karma's customer service using the link on this page. They can assist in recovery of your account.

To change your email address on Credit Karma, you need to sign into your account first. Once signed in, navigate to "Profile & settings" from the main menu. Then select "Personal information," where you'll find an option to update your email address. After entering your new email and your password for confirmation, just save the changes. A verification email will be sent to the new email address. Open it and click the verification link to confirm the change. Once done, your new email will be updated on Credit Karma.

We're sorry to hear about your particular situation. It's unclear why your Credit Karma information would be deleted as the platform aims to preserve users' data for their personal reference. However, if you are utterly unable to access your account, it could be an issue with your login credentials. In this instance, you should first try resetting your password; this often fixes common access issues. Note this advice is based on general circumstances and the specifics of your case might differ. If you continue encountering problems, you should reach out to Credit Karma directly through their contact page for more personalized assistance.