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ClubCarlson Customer FAQ

Top Answers & How-to Guides

What is ClubCarlson's Phone Number?

The question we are asked most often is about how to talk to ClubCarlson customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I combine points earned from different accounts?

Points from different ClubCarlson accounts cannot typically be combined, as each account operates separately. Members should...

How can I check my rewards points balance?

To check the points balance with ClubCarlson, visit the official website to log into your account for instant access....
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Rewards Program

How do I earn points with Club Carlson?

Earning points with Club Carlson, now known as Radisson Rewards, involves booking stays at affiliated hotels, making eligible...
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What is the Club Carlson rewards program?

The Club Carlson rewards program, now called Radisson Rewards, is a loyalty initiative that grants members points for stays at...
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Can I use my points for free nights?

Yes, ClubCarlson members can redeem points for free nights at various Radisson hotels. The required points differ based on the...
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Are there any blackout dates for rewards bookings?

Yes, Radisson Rewards does have blackout dates for rewards bookings, which may vary by hotel, season, and events. To find...
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What benefits do I receive as a Club Carlson member?

As a member of Radisson Rewards, individuals can earn points for hotel stays which can be redeemed for free nights, upgrades,...
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How do I redeem my points?

Members of ClubCarlson can redeem their points for free nights at participating hotels or for various rewards like gift cards...
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Membership Information

What hotels participate in the Club Carlson program?

The Radisson Rewards program includes a range of hotels under the Radisson Hotel Group, such as Radisson Blu, Radisson, Park...
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Can I combine points earned from different accounts?

Points from different ClubCarlson accounts cannot typically be combined, as each account operates separately. Members should...
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Do I need to sign up for Club Carlson to earn points?

To earn points with Club Carlson, now called Radisson Rewards, one must register for membership. This free enrollment allows...
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Are there any special offers for new members of Club Carlson?

Club Carlson frequently has special promotions aimed at attracting new members, such as bonus points or enhanced earning...
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Account Management

How can I check my rewards points balance?

To check the points balance with ClubCarlson, visit the official website to log into your account for instant access....
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What should I do if I forget my login information for Club Carlson?

If login information is forgotten, Club Carlson offers a password recovery feature on their site. By clicking "Forgot...
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How does Club Carlson handle account disputes?

Club Carlson is committed to addressing account disputes effectively and fairly. Members should gather relevant documentation...
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Can my points expire?

Yes, points in the ClubCarlson Rewards program can expire due to inactivity. Typically, if members do not engage in account...
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Is there a mobile app for managing my Club Carlson account?

There is a mobile app for managing a Club Carlson account, now part of the Radisson Rewards app. It lets users check their...
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