How Do I Return an Item to Clicktoshop.com?
Clicktoshop.com is a customer-centric website that offers various innovative products for online consumers. The US-based company operates different specialty e-commerce stores such as OktoberfestHaus.com, ChristmasLtd.com, bMODERN.com and more.
Clicktoshop.com is an e-commerce company operating in the United States. The multi-channel platform uses aggregated online shopping modules like Facebook, Blogstore and a network of affiliated resellers to sell their products.
The company offers free delivery on all orders and up to 20% off on all products. You can find various items from different categories like apparel and accessories, electronics, furniture, books, health and home improvement.
If you are unhappy with your purchases, choose an easy returns process for Clicktoshop.com products.
Returns Policy for Clicktoshop Items
Clicktoshop.com highly values customer satisfaction and loyalty. Hence, the company offers a 100% money-back guarantee for products returned within 30 days. It is advisable to contact customer care to understand the process better.
As a customer, you should know the following rules before placing a returns request with Clicktoshop.com.
You can only return products under the following circumstances:
- If you received them physically damaged.
- If some parts or accessories are missing.
- If the product is defective or different from the product description mentioned on the company's website.
You should return the product in its original condition with the price tag, user manual, warranty card and packaging intact. A customer service person can guide you about these details.
Products that are marked as non-returnable on the website cannot be returned. If you have ordered an incorrect product model or chosen the wrong color, you cannot place a returns request with Clicktoshop.com.
Products returned after the 30-days time frame are only eligible for a replacement or exchange.
Only unopened and unused products can qualify for a full refund. Opened products may be eligible for a partial refund of up to 80% of the purchase price.
Replacement Policy
As a Clicktoshop.com customer, you may also choose to replace a damaged or defective product. According to the replacement policy of Clicktoshop:
- You can get a replacement if the seller has the same products in stock.
- You can get a full refund if you apply for a replacement, but the seller does not have the same product in stock.
- Products that are returned after 30 days of delivery are only eligible for a replacement or an exchange.
To exchange a product instead of returning it to Clicktoshop.com, you can contact the customer support team to help you find the best replacement of your choice.
Steps to Return an Item to Clicktoshop.com
Here are the basic steps that you need to follow for an easy returns process for Clicktoshop.com products.
- To return a product to Clicktoshop.com, you should reach out to the customer support team.
- The company will issue a Return Manufacturer Authorization (RMA) number. They will also provide you with instructions on how to return your purchase.
- It is essential to describe the reason for returning the product to qualify for a full refund policy.
- If your return request is approved, you can easily send back your purchase to Clicktoshop.com.
- Once the company checks and verifies the returned product, you can see the refund amount in your account within four to five business days.
- Shipping charges on purchases are non-refundable. The cost of the return shipping will be deducted from your refund amount. You can contact the customer help team to guide you in placing a refund request for your product.
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