What is your return policy?

Our return policy at Classic-charms.com is designed to ensure customer satisfaction. We offer a hassle-free, 30-day return policy from the date of purchase. If you are not completely satisfied with your purchase, you can return the item(s) for a refund or exchange. However, it is important to note that custom engraved items, special orders, and personalized charms cannot be returned unless there is a defect or error caused by us. To initiate a return, simply contact our customer service team, provide your order details, and explain the reason for the return. Our team will guide you through the process and provide a return label if necessary. Once we receive the returned item(s), we will promptly process your refund or exchange to ensure your satisfaction.