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Citizenbike.com Customer FAQ

Top Answers & How-to Guides

What is Citizenbike.com's Phone Number?

The question we are asked most often is about how to talk to Citizenbike.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer financing options?

Yes, we offer financing options to make purchasing a bike more affordable and accessible for our customers. We have partnered with...
Ask any question you have about Citizenbike.com customer service, get an answer now.
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Weight Capacity

What is the weight capacity of your bikes?

The weight capacity of our bikes varies depending on the model. Our lightweight and compact models, such as the Citizen Tokyo and Miami,...
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Assembly and Shipping

Are the bikes fully assembled when they arrive?

No, the bikes from Citizenbike.com do not come fully assembled when they arrive. However, they are designed to be user-friendly and...
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How long does it take to assemble the bike?

Assembling a Citizen Bike can generally be completed within 30 minutes to an hour. The time required depends on the model, as some...
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What is the shipping cost?

At Citizenbike.com, we strive to keep our shipping costs as low as possible. The shipping cost for most of our products is calculated...
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International Shipping

Do you ship internationally?

Yes, we ship internationally. At Citizenbike.com, we are proud to offer worldwide shipping to our customers. Whether you are located...
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Returns and Warranty

What is your return policy?

Our return policy at Citizenbike.com is designed to ensure customer satisfaction and hassle-free shopping experience. If you are not...
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What is the warranty on your bikes?

At Citizen Bike, we offer a generous warranty on our bikes to ensure your peace of mind. All our bicycles come with a one-year warranty...
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Accessories

Can I add accessories to my bike?

Yes, you can add accessories to your Citizen Bike! We believe in giving you the freedom to customize your ride to fit your needs and...
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Adjustments

Can I adjust the seat and handlebars on the bike?

Yes, you can easily adjust the seat and handlebars on our bikes to ensure a comfortable riding experience. Our bikes are designed with...
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Sizing

What size bike should I choose?

Choosing the right bike size is crucial for comfort and safety. At Citizen Bike, we offer a range of folding bikes to fit riders of...
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Off-road Suitability

Are the bikes suitable for off-road riding?

No, the bikes offered by Citizenbike.com are not suitable for off-road riding. These bikes are designed primarily for urban commuting...
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Financing Options

Do you offer financing options?

Yes, we offer financing options to make purchasing a bike more affordable and accessible for our customers. We have partnered with...
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Help me with my Citizenbike.com customer service issue

Ask any question you have about Citizenbike.com customer service. We will do our best to get you answers right away.
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