What is your return policy?

Our return policy at Citizenbike.com is designed to ensure customer satisfaction and hassle-free shopping experience. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund or exchange. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Return shipping costs are the responsibility of the customer, unless the return is a result of our error. We recommend using a trackable shipping method for returns. Once the item is received, inspected, and approved, we will process the refund or exchange within a reasonable timeframe. For further details on our return policy, please visit our website or contact our friendly customer support team.