What is your return policy?

Citizenbike.com typically has a customer-friendly return policy designed to ensure satisfaction with their products. Generally, customers have a specific window of time, often thirty days from the date of purchase, to initiate a return. This allows users to assess the products and determine whether they meet their expectations. The items usually need to be in their original condition, with all packaging and accessories included. It is important to note that certain items, such as personalized products or items that have been used, may not be eligible for returns. This means that before making a purchase, customers should carefully review product descriptions and requirements to ensure they understand the return conditions. Customers who wish to process a return are often guided to follow specific steps, which may include submitting a return request through the website. After approval, they would typically receive instructions on how to send the item back. It is recommended to keep a record of the return tracking information to confirm that the item was sent back promptly. For the most accurate and current information regarding the exact details of the return policy, including any potential changes or specific product exclusions, it is advisable to refer directly to the return policy section on the Citizenbike.com website. This way, users can verify the exact terms and ensure they are following the correct procedures for a successful return.