How Do I Reset My Username and Password with Citigroup?

Citigroup is a popular multinational financial service corporation and investment bank. It provides multiple banking options for its customers, including a deposit account, online banking, credit cards, and debit cards. With its net banking service, you can access these services from anywhere.

Your password and username are pivotal account credentials. It allows you to access facilities such as transferring amounts and managing your finances. Additionally, you can keep track of your bank account activity. A strong password and username equip your bank account with better security.

It is recommended to reset them for security purposes. Or, you may have to reset your Citigroup account username and password for other reasons.

Reset Your Username With Citigroup

When You Are Signed In

You can reset your username after signing into your online Citigroup bank account. Once you log in, follow the below steps:

1. Go to the "My Citi" dashboard.
2. Click on the "My Profile" option.
3. Select the "Citi Online Preferences" tab.
4. Now choose the "Change User ID" option.
5. Enter a new username.
6. Provide your existing password to authenticate your request to change the username.
7. Review the list of security requirements.
8. Ensure that your new username meets all the security requirements.
9. Select the "Continue" button.

After completing the above steps, your new username is set. Moreover, it is effective immediately.

When You Forgot Your Username

Did you forget your username? You can reset it to get access to your Citigroup bank account. You may do so with the following steps:

1. Click the "forgot username" option on the log-in page.
2. Select your account type.
3. Enter the credit card or debit card number.
4. Mention your CVV.
5. Answer the personal information questions such as your birth date, security word, or Social Security number's last four digits.
6. Follow the authentication steps.
7. Choose the retrieve option.
8. Click on submit
9. You can retrieve or change your username now.

Reset Your Password With Citigroup

When You Are Signed In

It is easy to reset your password after signing into your online Citigroup bank account. Once you log in, follow the below steps:

1. Go to the "My Citi" dashboard.
2. Click on the "My Profile" option.
3. Select the "Citi Online Preferences" tab.
4. Now choose the "Change password" option.
5. Enter your current password.
6. Provide the new password.
7. Review the list of security requirements.
8. Ensure that your new password meets all the security requirements.
9. Select the "Continue" button.

Once you complete the above steps, your password changes immediately.

When You Forgot Your Password

You can also reset your Citigroup bank account password if you do not remember it. Follow the below steps:

1. Click the "forgot password" option on the log-in page.
2. Select your account type.
3. Enter the credit card or debit card number.
4. Mention your CVV.
5. Enter your account number.
6. Answer a few personal information questions such as your birth date or Social Security number's last four digits.
7. Follow the additional authentication steps.
8. Choose the retrieve option.
9. Click on submit
10. You can retrieve or change your password now.

If you still face the issue of being locked from accessing your account, contact Citibank's customer service.

Are You Facing Any Issues?

You can easily reset Citigroup account credentials. However, if you face any technical issues or need other help, Citibank's customer service is available 24/7.

Make sure to keep your account number ready. Additionally, keep your debit or credit card with you. The service representative can then furnish the details and information accurately.

Your password and username are the keys to access your online Citigroup account. The process to reset them is straightforward. You can get in touch with a live representative if you face any issues.