What Do I Do If I'm Having Trouble with My Chime App?

In a nutshell: The Chime App is a convenient way to access online banking services. If you experience technical issues with the app, follow these steps to resolve them. First, update the app by searching for it in the app store and tapping the "Update" button. If the issue persists, go to your device settings, select "General," then "Storage." Find the Chime app and offload it. Reinstall the app by tapping the "Reinstall App" button. If the issue still persists, delete the app, download it again from the App Store, and install it. If needed, contact Chime customer support.

Christian Allen is the editor / author responsible for this content.
Jan 18, 2024

Introduction

The Chime App offers a convenient way to access banking services and features online. Use it to send money, make check deposits, or check your account balance. Sometimes, you may experience technical issues with your Chime app, making the login process challenging. If this happens, you can sort it out through these steps.

Update the App

When using the Chime mobile app, it may glitch due to technical difficulties. Glitches can occur if you’re using an outdated system. Therefore, you must find out whether you’re running the latest version of the application and, if not, update it. To update the app, open the app store on your device and click the “Search” icon.

What Do I Do If I'm Having Trouble with My Chime App? (Step 1)

Search for the App

Using the search bar, type “Chime” to find the application.

What Do I Do If I'm Having Trouble with My Chime App? (Step 2)

Tap “Update”

When the Chime application pops up, you need to update it. Tap the “Update” button on the right of the Chime app icon to initiate the process.

What Do I Do If I'm Having Trouble with My Chime App? (Step 3)

Go to “Device Settings”

Once your application is updated, open it to access its features. If it still has a problem, the next solution is clearing the app cache. To do this, you must access your mobile device’s settings. Tap the application with a gear icon to access the settings menu.

Tap “General”

The settings menu comprises a list of features you can use to manage the various aspects of your phone. Some functions you can manage include cellular connections, sound & haptics, control center, and the home screen. Scroll through this list and select the “General” option.

What Do I Do If I'm Having Trouble with My Chime App? (Step 5)

Select “Storage”

Selecting the “General” option opens up the general settings of your mobile device. You can access the software update features, language, and date & time settings. Select “iPhone Storage” to proceed.

What Do I Do If I'm Having Trouble with My Chime App? (Step 6)

Search for the Chime App

After accessing your phone storage section, look for the Chime application. Scroll down the list and select the “Chime” app to continue.

What Do I Do If I'm Having Trouble with My Chime App? (Step 7)

Offload App

The next screen opens the Chime app details, including its size, documents, and data. Tap the “Offload App” option in the app details section. The screen displays a warning message informing you that will delete the app but retain its document and data. Confirm the deletion by clicking the “Offload App” option once again.

What Do I Do If I'm Having Trouble with My Chime App? (Step 8)

Reinstall App

After some processing, a reinstallation button appears. You’ll notice a change in the documents & data storage size, indicating the disposal of unwanted files. Tap the “Reinstall App” button to begin reinstalling the Chime app.

What Do I Do If I'm Having Trouble with My Chime App? (Step 9)

Delete the App

If the issue remains unresolved, you must uninstall the application completely. Follow the previous steps to get to the “Offload App” section, and click “Delete App.” Allow the system to uninstall the app and return to the home screen.

Download Chime

Open the App Store and search the “Chime” application. Once you find the app, click the “Get” button beside its name. The application starts to download, and it gets automatically installed on your device. This should sort out the issue with your Chime mobile app. If the issue persists, it’s time to contact the Chime customer support team.

What Do I Do If I'm Having Trouble with My Chime App? (Step 11)

Conclusion

The Chime application offers a convenient way to manage all your banking activities. If you experience difficulties or technical issues while using the app, the mentioned remedies will fix the issue. If you need further assistance, the customer support team will help out.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Do I Do If I'm Having Trouble with My Chime App?

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