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Chicago Transit Authority Customer FAQ

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What is Chicago Transit Authority's Phone Number?

The question we are asked most often is about how to talk to Chicago Transit Authority customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Chicago Transit Authority Customer Questions

How can I get a Senior Citizens Card

To obtain a Senior Citizens Card from the Chicago Transit Authority, you need to complete an application, which can usually be done at designated CTA locations or online. Eligibility requirements typically include being at least 65 years old. You may need to provide identification to verify your age. Check the specific details and process on the CTA's official website for the most accurate information.
Asked Aug 6, 2025 4:39 PM

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Fare Information

How do I purchase a fare card?

Purchasing a fare card for the Chicago Transit Authority is easy and can be done at vending machines at stations or authorized...
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What are the different fare options?

The Chicago Transit Authority provides various fare options including single-ride tickets, 1-Day, 3-Day, 7-Day, and 30-Day...
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Are there discounts available for seniors or students?

The Chicago Transit Authority does offer reduced fares for seniors aged sixty-five and older with a valid Senior Citizens Card....
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Are there options for monthly or weekly passes?

Chicago Transit Authority provides both weekly and monthly passes for unlimited travel on buses and trains. The weekly pass is...
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What are the different types of fare cards available?

The Chicago Transit Authority provides various fare cards such as the Ventra Card for unlimited travel, disposable tickets for...
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How do I recharge my fare card?

Recharging a Chicago Transit Authority fare card is easy and can be done through Ventra vending machines at train stations,...
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Schedules and Operations

Where can I find information on bus and train schedules?

For details on bus and train schedules for the Chicago Transit Authority, visiting the official website, transitchicago.com, is...
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Where can I find information on service disruptions or delays?

To find information on service disruptions or delays for the Chicago Transit Authority, one should visit their official site,...
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What are the hours of operation for the CTA?

The Chicago Transit Authority offers variable hours for its services. L trains generally run from around four in the morning...
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Accessibility and Services

Can I use my fare card on both buses and trains?

Fare cards from Chicago Transit Authority are valid for use on both buses and trains, allowing for easy travel around the city....
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Can I bring my bike on a CTA bus or train?

Bicycles are allowed on both CTA buses and trains, but specific guidelines must be followed. Buses have front bike racks for...
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Are there accessibility options for individuals with disabilities?

The Chicago Transit Authority prioritizes accessibility for individuals with disabilities, offering features such as...
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Is there a lost and found service for items left on CTA vehicles?

The Chicago Transit Authority provides a lost and found service for items left on buses and trains. It is best to report lost...
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