Chicago Transit Authority Customer Service Issues

I took Greenline train #[redacted] around 11:20 p.m. and sat for about 5 minutes. I asked another passenger about the departure time, and they pointed out the monitors showing 12 minutes. Despite this, the train did not leave by 11:32 p.m. When I asked the customer service representative in the booth, she seemed unaware of the situation as the engineer was inside talking to her. She explained they called and delayed him, but the engineer mentioned he was held up until 11:42 p.m. I expressed concern about missing my train, but he simply boarded and departed at 11:40 p.m. This lack of communication and professionalism is disappointing. I risk missing my trip back to Wisconsin and having to spend the night at the Metra station. I request a full refund of $3 for this inconvenience and urge for better treatment of passengers by city staff.

I am Kathy Everett from the Illinois Department of Corrections Purchasing Department. On June 17, [redacted], we ordered [redacted] bus tickets for our offenders' use. To date, our facility has not received the tickets, despite my attempts to contact Shannon at Ventra, who has not returned my numerous messages. I have found your vendor contact to be [redacted] Should I communicate directly with him about this matter? Previously, I was informed that we should coordinate with Ventra, but as my attempts have been unsuccessful, I am seeking guidance on how to proceed to obtain an estimated time of arrival for the tickets. Thank you for your assistance in resolving this issue.

I took the 52A bus heading north on Kedzie with Bus Driver [redacted] Bus # [redacted] around 10 a.m. on August 23, [redacted]. I requested a reduced fare to use on my regular Ventra card, as I have a reduced fare card. The driver insisted the fare was $0.75, but I know it should be $1.10 as I am a senior. Despite trying to show him on the Ventra app and avoid conflict, he was not receptive. He claimed his 25+ years of experience and background as a line instructor meant he was right. I believe he should be informed of the correct fare and protocol, as it seemed like he was unaware of the accurate information.