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Chewy Customer FAQ

Top Answers & How-to Guides

What is Chewy's Phone Number?

The question we are asked most often is about how to talk to Chewy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any restrictions on shipping to my location?

Chewy strives to provide pet supplies to customers across the United States without any restrictions on shipping locations. They offer...
Ask any question you have about Chewy customer service, get an answer now.
Contact Chewy customer service

Order Tracking

How can I track my order?

You can track your order on Chewy's website by logging into your account and clicking on the "Track My Order" link. From there, you...
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Payment Methods

What are the accepted forms of payment?

At Chewy, we offer a range of convenient and secure payment options to cater to our customers' needs. Currently, we accept payments...
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Order Changes

Can I cancel or modify my order?

Yes, you can cancel or modify your order at Chewy. If you need to make changes to your order, you can do so before it has been shipped....
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Return Policy

What is Chewy's return policy?

Chewy's return policy allows customers to return any product within 365 days of purchase for a full refund, credit, or exchange. Items...
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Damaged Orders

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, Chewy has got you covered. Simply contact their customer service team, and they will promptly...
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Promotions

Are there any discounts or promotions available?

Yes, Chewy offers various discounts and promotions to help customers save on their pet needs. We frequently have sales events and special...
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Auto-ship

Can I set up auto-ship for my pet's food?

Yes, you can easily set up auto-ship for your pet's food on Chewy. Our auto-ship service allows you to schedule regular deliveries...
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Prescriptions

Do you offer prescriptions for pet medications?

Yes, Chewy offers pet prescription medications. As an online pet pharmacy, we understand the importance of having access to the necessary...
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Shipping Restrictions

Are there any restrictions on shipping to my location?

Chewy strives to provide pet supplies to customers across the United States without any restrictions on shipping locations. They offer...
Read more

Help me with my Chewy customer service issue

Ask any question you have about Chewy customer service. We will do our best to get you answers right away.
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