How Do I Cancel My Subscription to the Charlotte Observer?
This article walks readers through the steps in canceling their Charlotte Observer subscription online. It outlines how they can make changes to the subscription if they are not ready to fully cancel, and how to manage their account if they are ready to cease delivery. The article also touches on how to cancel the subscription via phone or PayPal and how to cancel via calling customer service.
As more and more people are getting their news via social media, the number of individuals breaking from local newspapers is increasing. If you are a current Charlotte Observer subscriber and want to drop your subscription, you can contact customer service here and keep reading for steps to canceling your subscription.
Canceling Online
Go to the Charlotte Observer website and then follow these steps:
- Scroll to the bottom and choose "Customer Service"
- Under "How We Can Help" choose "Subscriptions or Billing"
- Click "Next"
- Choose "Cancel My Subscription"
- Then choose if you wish to cancel your print or digital subscriptions or both
- Choose "Next"
- Then click on the "this link" to open up a new tab to cancel your subscription
- When the new tab opens, you will be given options that include:
- Changing your subscription to fit your lifestyle
- Changing your subscription to fit your budget
- Look at the content you wish to receive
- If you are moving and how to change to just digital if you want to
- Where there delivery issues that cause you to want to cancel
From the "Customer Service" link, you can also go directly to "Manage My Account" and follow the prompts to cancel your subscription. When you choose this option, you will enter your email address and password to open your account. From there, you will cancel your subscription.
Canceling From Your Phone or Tablet
You can also cancel your subscription on your cellphone or tablet. When you open your "Subscriptions" tab on your iPhone or Android, scroll to Charlotte Observer and tap on "Cancel Subscription." Then follow the prompts to complete the action.
Canceling Via PayPal
If you subscribed via your PayPal account, you could cancel your Charlotte Observer subscription by canceling your automatic payments in the app. This will pull up your existing merchant agreements, and you can cancel your agreement with Charlotte Observer at that point.
When you cancel, you must do so before the next scheduled payment is due, otherwise you will be charged the full amount for that monthly or annual subscription (depending on how you've set up your account).
You can also cancel your subscription by calling the Charlotte Observer here and requesting a cancellation. For more information, contact the Charlotte Observer's customer support.
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