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Casketonly Customer FAQ

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What is Casketonly's Phone Number?

The question we are asked most often is about how to talk to Casketonly customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Casketonly Customer Questions

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Casket Options

What types of caskets does Casketonly offer?

Casketonly has a wide variety of caskets, including metal and wooden options in diverse styles and sizes. Their metal caskets...
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Do the caskets come in different sizes?

Casketonly provides a range of caskets in various sizes, accommodating both standard adult dimensions and those for larger...
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Can I personalize the casket with engravings or pictures?

Casketonly provides various customization options for caskets, such as engravings and pictures, to honor loved ones....
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Are the caskets suitable for burial and cremation?

Casketonly provides various caskets suitable for both burial and cremation. Burial caskets are typically made from strong...
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Are there environmentally friendly casket options available?

Yes, there are eco-friendly casket options available through Casketonly, featuring sustainable materials like untreated wood...
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What materials are the caskets made from?

Casketonly provides caskets made from wood, metal, and eco-friendly biodegradable materials. Wooden options emphasize elegance...
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Shipping and Delivery

How long does it take for the casket to be shipped?

Shipping times for caskets depend on several factors, including the chosen casket, shipping method, and delivery location....
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Do you ship internationally?

Casketonly mainly serves customers in the United States and may have limited or unavailable international shipping options. It...
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What if the casket arrives damaged?

If a casket is received damaged, it is crucial to resolve the issue quickly. Casketonly has processes for reporting damages and...
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Can I track the shipment of my casket?

Yes, you can track your casket shipment using a tracking number given during order confirmation. This number lets you monitor...
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Can I arrange for delivery to a funeral home?

Casketonly allows for delivery to funeral homes, enabling customers to specify the address when ordering. It is crucial to...
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Policies and Payments

What is the return policy for caskets?

Casketonly has a return policy stating that caskets are generally special order items and cannot be returned if customized....
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Do you offer any discounts or promotions?

Casketonly may provide discounts and promotions that vary periodically, often aligned with holidays or seasons. They typically...
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What are the payment options available for purchasing a casket?

Casketonly generally provides multiple payment options, including credit and debit cards, electronic bank transfers, and...
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Do you offer consultations for selecting a casket?

Casketonly does not provide traditional consultations but offers extensive resources online to guide casket selection....
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