What if the casket arrives damaged?

If a casket arrives damaged, it is important to address the situation promptly to ensure that any issues can be resolved efficiently. Typically, casketonly.com has policies in place to handle damaged items, including procedures for reporting the damage and seeking a replacement or refund. To start, it is advisable to carefully document the damage with photographs and to keep all packaging materials, as these may be required for the return process. Customers should check the website for specific instructions on how to proceed in the event of a damaged delivery. There may be a timeline for reporting the damage, as well as specific departments or representatives designated to assist with such matters. Though contacting customer service can be helpful, detailed information on handling damaged caskets is often available directly on the website, which can provide clarity on the steps to take. It is best to refer to the latest guidelines published on the site to ensure compliance with their policies, as it will lead to a smoother resolution process.